Communication Flashcards
(14 cards)
When communication fails in human factors, what is the impact on the shared understanding of the situation
Broken down or non existent communication caused the mental model to become incomplete and error to occur
What is the result of effective communication in a team
Build greater shared mental model, improved teamwork, improved decision making and more effective task completion
When communicating what is trying to be shared most fundamentally in human factors
The intent of the message to ensure shared understanding with minimal confusion
What is the chain of communicating in human factors
Thinking of an idea, encoding it (turning thought into message), transmitting it (crossing the barrier) to be received and decoded
What is the advantage of one way communication in human factors
Quicker and more efficient
What communication system in human factors allows for a feedback loop
Two way communication
In human factors what is the advantage of two way communication
More accurate and sender and receiver work together to create a shared understanding of what information is being communicated
In human factors, how does language choice affect verbal communications
Simple vs complex language choice affects how well message is understood. Jargon vs standard phrases
In human factors, how does personal language factors affect verbal communications
If it is their first or second language and the affect of any accent
In human factors, how does physical issues affect verbal communications
If someone has a hearing impairment or speaking too quietly or loudly
In human factors, how does use of remote working affect verbal communications
Use of radio and phone can increase the risk of distortion of the message or technical malfunction
In human factors, how does background noise affect verbal communication
Background conversations impacting if someone can hear the message
What can affect non-verbal communication of someone in human factors. 4 factors
A persons emotional state and their mood, such as working under pressure
Level of awareness of others and your own body language
Cultural awareness of others body language.
Physically being able to see them
What are some skills to apply to communication skills can improve its efficacy
Being assertive
Active listening
Questioning/checking
Responding positively to challenge
Being clear, concise and explicit
Aware of body language
