Communication Flashcards
(9 cards)
What are the two types of information contained in all communication?
Content information
Relational information
What are the three types of communication?
Interpersonal communication - at least two people
Intrapersonal communication - self-talk
Non-verbal communication
How much of communication is nonverbal?
50-70% of communication
What are some keys to active listening?
Mentally prepare to listen
Don’t mistake hearing for listening
Paraphrase what the speaker said
What is supportive listening?
Communicating that you are with the speaker and value their message
Define empathy?
A person’s ability to perceive, recognize and understand the feelings, behaviours, intentions and attitudes of others
Is confrontation negative?
When used properly it is an effective communication strategy
What is the sandwich approach to constructive criticism?
A positive statement
A future oriented instruction
A compliment
What are the steps of constructive criticism?
Describe feelings and take responsibility for your emotions
Describe your thoughts about the event that concerned you
Describe the reason the behaviour affects you
Describe what you want done
