Communication And Negotiation L2

Question 1

What forms of communication do you use in your work?

Answer 1

Writing letters and documents to clients
terms of engagement
compiling a report
meeting minutes
presenting at VT

Question 2

Where do you use negotiation in your work?

Answer 2

Agreeing value of an instruction

Negotiating a rating appeal

Question 3

What are some negotiation techniques?

Answer 3

Preparation is key listen explain opinion build relationships give a summary for clarity compromise asking open or closed questions

Question 4

How do you know if you are using correct forms of communication

Answer 4

You adapt to language depending on the audience

Question 5

What do good negotiation skills look like?

Answer 5

Agreeing client objectives and negotiating a strategy before the start of any negotiations

Prepare for fallback position

detailed research and preparation

Decide which points are non-negotiable

understanding other parties position
maintain good communication

Question 6

Explain the role of effective communication and negotiation

Answer 6

Effective communication is the backbone of negotiation. Can help to build trust. And mutual understanding and clarity and respectful communication allows parties to express their needs and cab be more productive and have a successful outcome

Question 7

What is negotiation?

Answer 7

Where 2 or more parties engage in a discussion to reach an agreement, often involving s compromise. Can resolve disagreements and find mutually acceptable outcomes.