Communication Management Flashcards Preview

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Flashcards in Communication Management Deck (11):
1

Communication model

3 parts; the sender, the message, and the receiver

Each message is encoded by the sender and decoded by the receiver and factors would influence the way a receiver decodes a message like language environment etc

2

Effective communication / communication factors

Sender should encode a message carefully to determine which communication message to use to send it and the following communication factors

Nonverbal - portion of in-person communication that is nonverbal "body language"
Paralingual - pitch and tone of voice to help convey a spoken message
Words - the words and phrasing the sender chooses are an essential component to the message

3

Effective listening

Watch the speaker to pike up physical gestures and facial expressions focus on the content of the message and use active listening

4

Communication technology

Ways to communicate

Example face to face interactions telephone fax mail email instant message meetings

5

Communication methods

Interactive communication - method that is reciprocal and can involve 2 or many people; conversations, meetings, instant messages

Push communication - involves a one way stream of information sender provides information and does not expect feedback; status reports email updates blogs

Pull communication - information is placed in a central location and recipients are responsible for retrieving or pulling the information from that location; sending large documents

6

Communication channels

N ( N - 1 ) / 2

N is the number of people

7

Communication management plan

Documents how you will manage and control communications

What, why, who, method, responsible person, when / how often

8

Communication blockers

Culture
Language
Hostility
Making negative statements
Improper encoding of messages
Distance between those communicating
Noisy surroundings

9

Performance reporting reports

Status reports - where the project currently stands regarding the performance measurement baseline

Progress reports - what has been accomplished

Trend report - project results over time to see if performance is improving or deteriorating

Forecasting report - predicts future project status and performance

Variance report - compares actual results to baselines

Earned value report - integrates scope cost and schedule measures to assess project performance

Lessons learned documentation - reports on performance are used as lessons learned for future projects

10

Communication types

Formal written - complex problems, project management plan, project charter communicating over long distances
Formal verbal - presentations, speeches
Informal written - email handwritten notes, text messages, instant messaging
Informal verbal - meetings, conversations

11

Can the pm control all communication?
Should the pm try to control communication?
How much time should a Pm spent communicating?

No
Yes otherwise changes, miscommunication unclear directions and scope creep can occur
90%