Communication Skills Questions

Question 1

What is usually the best initial step when dealing with a hostile colleague or senior?

Answer 1

What is usually the best initial step when dealing with a hostile colleague or senior?

Question 2

What type of communication should be avoided in group settings?

Answer 2

→ Gossiping or discussing sensitive matters unless all are directly involved.

Question 3

Why is it important to adapt language based on the audience?

Answer 3

→ To avoid jargon and ensure clarity for non-clinical or lay individuals.

Question 4

What does effective non-verbal communication include?

Answer 4

→ Pauses, appropriate eye contact, gestures like offering tissues.

Question 5

What should you look for before taking action in a communication scenario?

Answer 5

→ Ensure all relevant information has been gathered (2.12).

Question 6

What type of questions demonstrate effective rapport building?

Answer 6

→ Open-ended questions that invite dialogue and feedback.

Question 7

How can you be assertive without being confrontational?

Answer 7

→ Maintain a confident tone, be polite, and stick to the facts.

Question 8

Best Response Patterns: communication skills questions

Answer 8

Speak privately and calmly when emotions are high

Adapt communication style to audience (e.g., avoid jargon)

Show confidence without aggression

Use open questions to build dialogue

Avoid discussing matters in groups unless necessary

Seek guidance from seniors when appropriate

Question 9

Common SJT Scenarios: communication skills questions

Answer 9

Dealing with an angry senior or relative

Supporting a colleague in distress

Investigating recurring issues like lateness or disengagement

Clarifying a miscommunication

Handling gossip or group complaints