Consultation skills questions

Question 1

Common SJT Scenarios:
consultation skills

Answer 1

Patient speaks little/no English → getting accurate information is key

Patient brings a family member to translate → must use a professional translator

Patient becomes upset → focus on empathy, clarity, and building rapport

You don’t know the answer → admit it honestly, check notes or ask

Patient reveals prior poor care → respond without blame, follow up appropriately

Question 2

Why should you avoid using a patient’s relative as a translator?

Answer 2

→ Confidentiality, accuracy, and professionalism; always seek a proper interpreter.

Question 3

What should you do if a patient becomes distressed during a consultation?

Answer 3

→ Focus on listening, empathy, and providing reassurance; avoid rushing or ending the session prematurely.

Question 4

How can you confirm a patient has understood your explanation?

Answer 4

→ Ask them to repeat it back or check their understanding directly.

Question 5

What is the best action if you’re unsure of an answer during a consultation?

Answer 5

→ Be honest, check notes or ask a relevant HCP before giving advice.

Question 6

What type of question format should you use to build rapport in a consultation?

Answer 6

→ Open-ended questions to let the patient express concerns.

Question 7

When should you delay or pause a consultation?

Answer 7

→ If essential clinical info is missing (2.12), or you need to clarify a case.