Person-Centred care questions

Question 1

📌 Common SJT Scenarios:

Answer 1

A colleague treats a patient curtly or dismissively

A patient confides in you after a negative experience

You’re asked to help a patient outside your assigned workload

A patient’s needs are overlooked due to team priorities or time pressures

Question 2

What’s the best first action if a patient says a colleague was rude or dismissive?

Answer 2

→ Explore the issue with the patient compassionately, and follow up discreetly with the colleague.

Question 3

How can you demonstrate you’re putting a patient first?

Answer 3

→ Take extra time, prioritise their comfort and understanding over efficiency.

Question 4

What should you do if a patient’s social circumstances affect their care?

Answer 4

→ Explore their concerns, empathise, and factor their needs into planning.

Question 5

What does ‘empowering choice’ mean in practice?

Answer 5

→ Support autonomy with accurate, clear, and jargon-free information — don’t push a decision.

Question 6

When is it appropriate to act on behalf of a patient without their input?

Answer 6

→ Rarely. Most scenarios call for shared decision-making, not paternalism.

Question 7

🧠 Domain Clues in Mixed Banks

Answer 7

“The patient appears upset…”

“The patient was rushed…”

“You’re asked to finish a task but a patient approaches you…”

“They’ve not considered the patient’s home situation…”