Content and process: recognise the basic relation between content and process Flashcards
1
Q
content
A
substance of qns and responses info being sought and delivered discussion of treatment options management plans presenting complaint history of presenting complaint past medical history social history family history lifestyle functional enquiry/systems review
2
Q
Process
A
introduction, rapport, empathy, closing
3
Q
introduction
A
formal greeting name - check identity your name and role attend to pts comfort - help them concentrate if comfortable and not in pain - don't ignore cues consent - before seat confidentiality - say it will be shared with team state purpose clarify time empower pt to ask qns
