CRFMs

Question 1

CRFMs Def:

Answer 1

Two way communication
In which
ST provide CF
PMT respond accordingly

Set of clear and transparent procedures
that ST have access to effective, safe, confidential means
Voicing out issues related to protection, SE,F

Question 2

CRFM is

Answer 2

provide unique and invaluable source of information

EWS (timely manner)
D—-Top management

critical for project success
improve Q,E,E

Question 3

Implement

Answer 3

contextually appropriate solutions
through CRFMs

Question 4

Why? Reasons?

Answer 4

1-ACC & Rights
2-T&T
3-Empowering
4-M&E

Question 5

How? Mean

Answer 5

Consult with ST
Local context (Consideration)
LR, Phone, CSN

Question 6

Examples
rely on what are existing

Answer 6

1-INFO/Mobile Center
2-SMS/Hotline
3-Boxes

Question 7

How? after complaints

Answer 7

1-record (confidentiality)
2-categorize (trend)

Question 8

categorize

Answer 8

request for information
request for assistance
minor adjustment
major adjustment
breaches COC, Protection
allegations SEA

Question 9

Key principles

Answer 9

1-Transparency
2-Confidentiality
3-Impartiality
4-Non-Retaliation