Employer Employee relationship

Question 1

Define ACAS

Answer 1

Conciliation and arbitration service independent of the government
Made up of trade union representatives to improve industrial relations

Question 2

Outline 3 services ACAS provides

Answer 2

Industrial disputes - intervene industrial disputes to encourage a mutual settlement

Arbitration - recommends a solution to a dispute - both parties previously abided by

Mediation - recommends a possible solution to a dispute - leaves 2 parties to find settlement