Total Quality Management Flashcards
(6 cards)
1
Q
Define Total Quality Management
A
Operations management system that structures the business in order to satisfy quality
2
Q
Outline Benchmarking
A
Using other firms in the market as a standard of which quality is measured
3
Q
Outline Team Working
A
A team is responsible for a production process and checks the quality
4
Q
Outline Quality Circles
A
Discussion group that meets regularly to identify quality problems in production
5
Q
Outline Product design checking
A
Total design of product checked for quality
6
Q
Outline Quality Control and Quality Assurance
A
QC = Quality of the product is checked at the end of production
QA = Quality of the product checked throughout production
