entrepreneurship 3 & 4 Flashcards
(14 cards)
How can you manage time well?
-Prioritise tasks,
-set time limits,
-follow routines,
-stay organised,
-don’t procrastinate.
What is good customer service?
Meeting customer needs,
-keeping promises,
-handling complaints politely, -listening carefully,
-keeping records of conversations.
Why is customer service important?
Happy customers return and recommend your business.
Why maintain equipment?
It prevents breakdowns and ensures smooth production.
What maintenance is needed?
-Clean, oil, and service equipment regularly.
-Keep spare parts like needles and fuses.
Why train staff?
-So they know what to do,
-improve productivity,
-ensure quality.
How should food be delivered?
Covered, in suitable containers, kept hot/cold with ice bricks or heat packs, in clean vehicles, and delivered quickly.
What is sustainable production?
Making products that meet needs without harming the environment.
What is sustainable consumption?
Using goods in a way that protects the environment and improves life quality.
What is a carbon footprint?
The amount of greenhouse gases released from daily activities and product use.
What is a green product?
A product that’s less harmful to the environment and human health, -uses less packaging,
-may be recycled or energy-efficient.
What is renewable energy?
Energy from sources like the sun or wind that won’t run out.
What does biodegradable mean?
A substance that can break down naturally into the environment.
What are producers’ environmental responsibilities?
-Make useful goods only,
-reduce waste and pollution,
-save energy and water,
-use recycled materials,
-avoid non-biodegradable plastics.
