Exam 220-901 Practice – Set I v2 Flashcards by Jameal Jordon

A user needs a new gaming computer which can be both fast and quiet. Which of the following should MOST likely be installed to meet the user’s requirements?

A. Liquid-based cooling system
B. Passive cooling system
C. Thermal paste
D. Low RPM fans

A. Liquid-based cooling system

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Which of the following are MOST commonly used to connect a printer to a computer? (Select TWO).

A. EIDE
B. RG-6
C. IEEE1394
D. Ethernet
E. DB-9

D. Ethernet

E. DB-9

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Which of the following uses policies to direct network traffic?

A. Router
B. Switch
C. Access Point
D. Bridge

A. Router

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Which of the following would a technician MOST likely perform to prevent a tripping hazard?

A. Use an ESD mat
B. Proper cable management
C. Use plenum graded cable
D. Proper documentation

B. Proper cable management

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A technician is about to open a desktop workstation to replace a card. The technician shuts the computer down, opens it, grounds himself to the frame, and begins the task. Which of the following did the technician fail to do?

A. Power down the UPS.
B. Ground the card to the frame.
C. Turn the power switch off.
D. Disconnect the power cable.

D. Disconnect the power cable.

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Which of the following cable types designates that it can safely be run through a drop ceiling?

A. STP
B. Plenum
C. CAT5e
D. UTP

B. Plenum

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Which of the following wireless standards has a transfer speed of 11 Mbps?

A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n

B. 802.11b

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Which of the following features is an advantage of a switch over a hub?

A. A switch routes packets instead of frames to different networks.
B. A switch divides bandwidth among connected devices.
C. A switch broadcasts the data frames to every connected device.
D. A switch sends data frames to the correct connected device.

A. A switch routes packets instead of frames to different networks.

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Which of the following is the physical width of a laptop hard drive in inches?

A. 2.1
B. 2.5
C. 2.8
D. 3.5

B. 2.5

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Which of the following occurs during POST?

A. OS loads
B. Safe Mode starts
C. RAM check
D. MBR check

C. RAM check

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Which of the following encryption methods will support a key of up to 256-bits?

A. WPA
B. AES
C. TKIP
D. WEP

B. AES

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A customer reports that their 4-year-old PC takes a long time to boot. The technician investigates and finds the BIOS is rediscovering the hardware environment at every boot. Which of the following will MOST likely fix this problem?

A. Change out the CMOS battery on the motherboard.
B. At the OS level, launch “Device Manager” and re-scan the hardware.
C. Hit “F9” while the computer is booting, but before the OS starts to load.
D. Reset the BIOS using the CMOS reset jumper.

A. Change out the CMOS battery on the motherboard.

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A technician installs a new inkjet printer at a workstation. The new drivers are installed from a CD and a test page runs successfully. When a document containing tables and graphics is printed, it comes out with partial graphics and misaligned tables. Which of the following should the technician do NEXT?

A. Install and test the closest match to that printer model from Windows.
B. Visit the vendor’s website and download the most recent driver for that printer.
C. Research the issue on the Internet and try to find a solution.
D. Reinstall the printer driver from the CD that came with the printer.

B. Visit the vendor’s website and download the most recent driver for that printer.

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Which of the following properties of TCP/IP is used to differentiate the network and the host portions of an IP address?

A. DNS address
B. Default gateway
C. Subnet mask
D. DHCP lease

C. Subnet mask

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Which of the following items describes the function of an inverter module used in a laptop?

A. Supplies DC to the backlight
B. Supplies AC to the LED panel
C. Converts AC to DC for the backlight
D. Converts DC to AC for the backlight

D. Converts DC to AC for the backlight

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A user wants to enable hands-free for a smartphone in a car. Which of the following needs to be performed?

A. Enable WiFi
B. Driver installation
C. Device pairing
D. Enable NFC

C. Device pairing

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After migrating a network-based print queue to a new server, users are reporting that documents are not printing correctly and print jobs will error out or print garbled text. Which of the following actions will BEST resolve this issue for the affected users?

A. Install the correct drivers on the server.
B. Delete and reconnect to the print queue on the client machine.
C. Restart the print queues on the print server.
D. Reinstall the printer drivers on the client desktops.

A. Install the correct drivers on the server.

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A technician needs to physically secure a laptop while it is in the hotel room. Which of the following items would be used for this purpose?

A. Encrypt the hard drive
B. Cable lock
C. Multifactor authentication
D. Docking station

B. Cable lock

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After identifying illegal activity on a small business computer, a business owner asks the office secretary to log into the system to retrieve various files. Which of the following aspects of procedural forensic analysis were violated in this scenario?

A. Data preservation
B. Proper channel reporting
C. Initial response identification
D. Tracking of documentation

C. Initial response identification

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A docking station differentiates itself from other laptop peripherals in which of the following ways?

A. It allows the connection of external hard drives.
B. It adds additional ports and connections.
C. It allows for an external monitor to be connected.
D. It allows the laptop to be securely locked.

B. It adds additional ports and connections.

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For a wireless network configured to use WPA2 with AES encryption, which of the following is the MAXIMUM bit strength of the encryption?

A. 64 bits
B. 128 bits
C. 256 bits
D. 1024 bits

C. 256 bits

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Which of the following would be an example of prohibited content?

A. Third party proxy sites
B. Malicious cookie
C. Detected virus
D. Unwanted pop-up

D. Unwanted pop-up

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Which of the following is correct about differences in CAT5 and CAT6 connectors?

A. CAT5 connectors have locking tabs
B. CAT5 and CAT6 use the same connectors
C. CAT6 supports three different wiring standards
D. CAT6 connectors are longer for better contact

B. CAT5 and CAT6 use the same connectors

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A user would like to share a local USB printer with several users in the office. Which of the following methods would BEST accomplish this?

A. Install shared PCL drivers
B. Install a USB hub
C. Install a print server
D. Enable print sharing

D. Enable print sharing

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Which of the following devices is primarily intended to provide 24/7 diagnostic and biometric data regarding the user? A. Fitness monitor B. e-Reader C. Smartwatch D. Smartphone

A. Fitness monitor

After installing a bar code reader, which of the following is commonly done to configure the reader? A. Scan in program codes B. Enable the code reader in the BIOS C. Use Device Manager to enable I/R ports D. Adjust jumper switches

A. Scan in program codes

A technician connects a second monitor to a desktop. It is physically located to the right of the existing monitor, but the mouse pointer can only get to the second monitor by moving to the left edge of the screen of the first monitor. Which of following display settings needs to be adjusted to get the pointer to move with the physical placement of the monitor? A. Scaling B. Rotation C. Position D. Resolution

C. Position

A technician is installing a wireless router to be used as an access point. The company firewall will assign IP addresses to devices on the wireless network. Which of the following settings does the technician need to disable on the wireless router to accomplish this? A. NAT B. DMZ C. PAT D. DHCP

D. DHCP

Which of the following connectors provides the capability to pass both analog and digital signals? A. VGA B. BNC C. DVI-I D. USB 3.0

C. DVI-I

Which of the following laptop hardware would be the LEAST likely to be replaced? A. CPU B. Display screen C. RAM D. Hard drive

A. CPU

A new company is thinking of upgrading its media workstation in the conference room. The computer will be predominantly used for graphically intensive presentations, slideshows, and video gaming tournaments. Which of the following BEST satisfies the needs of the company? A. High-end video, high-end audio, multicore processor B. Minimum RAM required, network connectivity, high-end cooling C. Media streaming, file sharing, gigabit NIC, dual monitors, TV tuner D. Network connectivity, TV tuner, surround sound audio, dual monitors

A. High-end video, high-end audio, multicore processor

A user has lost connection to the Internet, but can still browse locally shared folders. Which of the following connections is MOST likely down? A. SAN B. WAN C. LAN D. PAN

B. WAN

Which of the following encryption types would be the MOST secure? A. WPA2 TKIP B. WEP C. WPA2 AES D. WPA

C. WPA2 AES

Which of the following items should be used when cleaning a laser printer of excess toner? A. Tape B. Compressed air C. Dry cloth D. Vacuum

D. Vacuum

A computer technician wants to boot up a computer using a USB flash drive. After inserting the USB drive and powering on the computer, it does not boot to the flash drive and instead boots to the OS on the hard drive. Which of the following is MOST likely the cause? A. The boot order in the BIOS is incorrect B. The hard drive is not formatted C. There is a disc in the optical drive D. There is insufficient memory

A. The boot order in the BIOS is incorrect

Which of the following connectors is found on every desktop power supply? A. Berg B. SATA C. PCIe D. Molex

D. Molex

Which of the following should a technician check FIRST on the laptop if the system’s battery is not being charged? A. CMOS battery B. DC-in jack C. AC-in jack D. Breaker for the wall jack

B. DC-in jack

Which of the following represents a connector that supports the connection of external devices? (Select TWO). ``` A. IEEE1394 B. eSATA C. EIDE D. SATA E. IDE ```

A. IEEE1394 | B. eSATA

The security team has implemented new guidelines on how to handle sensitive information stored on workstations based on a past incident involving information found on donated workstations. Which of the following should be completed by technicians before donating the workstations? A. Install a new operating system B. Delete users’ data before donation C. Write the drive with 1’s and 0’s three times D. Delete all partitions of the hard drive

C. Write the drive with 1’s and 0’s three times

A technician is installing a new IDE optical drive. Which of the following power connectors is needed for the new drive to function? A. SATA B. 8-pin ATX C. Molex D. Berg

C. Molex

A Pentium 4 PC has a dead power supply. This power supply has a characteristic that must be found in the replacement power supply. Which of the following describes this characteristic? A. The new supply must have a 20 pin Molex cable. B. The supply must have the same size cooling fan. C. The new supply must have a 6 pin Molex cable. D. The supply must have a 4 pin Molex cable.

D. The supply must have a 4 pin Molex cable.

Which of the following security threats are MOST likely prevented through user training? A. Network Intrusion B. Adware Popups C. Social Engineering D. Spam Messages

C. Social Engineering

There are 20 laptops in a room and they all need to connect wirelessly to the network. Which of the following would be the BEST device to use? A. Switch B. Router C. Access point D. Hub

C. Access point

Which of the following allows for audio and video connections using a single cable? A. HDMI B. Parallel C. DVI-A D. eSATA

A. HDMI

Which of the following ports is used when accessing a website with SSL encryption? A. 22 B. 80 C. 110 D. 443

D. 443

Which of the following BEST describes the function of DHCP? A. Blocks MAC address with security violations B. Translates IP addresses to names C. Encrypts data traffic on a network D. Assigns IP addresses on a network

D. Assigns IP addresses on a network

Which of the following is the correct connector for an internal floppy drive? A. 50-pin SCSI B. 40-pin ribbon C. 34-pin ribbon D. 4-pin SATA

C. 34-pin ribbon

A user, Emily, is moving to a new cubicle and needs to have her analog desk phone switched to a new location. Which of the following tools are required for a technician to make this switch in the network closet? A. Multimeter B. Punchdown C. Cable tester D. Crimper

B. Punchdown

Which of the following types of expansion slots is MOST frequently found in blade servers? A. PCIe B. PCI C. PCI-X D. miniPCI

C. PCI-X

Which of the following uses RTP or SIP for communication between devices? A. Bridge B. NAS C. Modem D. VoIP

D. VoIP

A customer is reporting that after removing a laptop from the docking station and bringing it home, the cursor occasionally jumps around the screen while the customer is typing. Which of the following should the technician do to mitigate this issue? A. Disable the touch pad on the laptop B. Install new keyboard drivers for the laptop C. Install new drivers for the docking station D. Disable the keyboard on the laptop

A. Disable the touch pad on the laptop

A user reports that every time a document is printed to a laser printer, the document lettering smudges, making it unreadable. Which of the following is the cause? A. The print server is receiving error codes. B. The toner cartridge is leaking. C. The fuser is not functioning properly. D. The ink has not fully dried.

C. The fuser is not functioning properly.

Impact printers use which of the following technology combinations for generating printed output? A. Pin / Ribbon B. Nozzle / Ink C. Drum / Toner D. Heat / Ribbon

A. Pin / Ribbon

A technician is notified of an inkjet printer not printing properly. The user’s computer has the printer software loaded and is not displaying any errors. A test print was performed, with one of the colors not printing properly. Which of the following would the technician typically perform FIRST to resolve the issue? A. Replace cartridges B. Run a cleaning page C. Clean heads D. Clean fuser assembly

C. Clean heads

Which of the following would benefit MOST from the use of dual monitors? A. Gaming PC B. Home theater PC C. A/V editing station D. Thin client

C. A/V editing station

The wires that run along the side of an LCD panel in the display of a laptop are used for which of the following functions? A. Prevent EMI from nearby electronics B. Install additional backlights for the display C. Wireless network card antenna leads D. Connections for memory card reader in the display

C. Wireless network card antenna leads

A customer would like to upgrade their onboard fast Ethernet connection to connect to their new gigabit network at the gigabit speed. Which of the following will enable them to do so? A. Convert the user to wireless. B. Install a 10/100/1000 NIC. C. Update the drivers for the onboard port. D. Flash the BIOS to unlock the Ethernet port.

B. Install a 10/100/1000 NIC.

A technician has installed a serial printer on a PC in the shipping department. The printer self test ran without error. The user states that printed documents include many wrong characters. Which of the following should be performed to correct this problem? A. Replace the printer I/O logic and run the printer self test again. B. Replace the printer cable and reset the printer to factory defaults. C. Change the printer communication speed to the port setting speed. D. Change the Parity to eight bit even and one stop bit.

C. Change the printer communication speed to the port setting speed.

A user recently installed a joystick that is used to play video games on their computer. The user notices that the joystick is slowly drifting. Which of the following should the user do? A. Replace the device B. Reboot the computer C. Reinstall the drivers D. Recalibrate the device

D. Recalibrate the device

Which of the following connection types is MOST commonly used to connect external hard drives to a PC? (Select TWO). ``` A. SATA B. PATA C. IDE D. eSATA E. USB ```

D. eSATA | E. USB

Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option? A. PCI Express card B. KVM C. PCMCIA card D. Docking station

D. Docking station

Which of the following components is sometimes built into a laptop LCD panel? A. Battery B. SD Card Reader C. HDMI port D. Microphone

D. Microphone

A technician has replaced a bad internal WLAN card in a Windows 7 Professional laptop. The WLAN card is listed in Device Manager as enabled and working. Which of the following should be done NEXT to use the card? A. Change the security passphrase of the network. B. Configure encryption on the router. C. The SSID of the network must be added to the connection. D. The firmware and drivers must be updated to the latest version.

C. The SSID of the network must be added to the connection.

Which of the following adapters causes the LEAST amount of signal loss? A. VGA to DVI B. HDMI to VGA C. DVI to HDMI D. S-video to RCA

C. DVI to HDMI

The company is considering adding Bluetooth printers to the environment. In Windows 7, how would a technician add a Bluetooth printer? A. Start >Printers and Devices >Add a Printer >Add a local printer B. Start >Control Panel >Device Manager > Add a Network, Wireless, or Bluetooth printer C. Start >Control Panel >Device Manager > Add a Bluetooth printer D. Start >Printers and Devices >Add a Printer >Add a Network, Wireless, or Bluetooth printer

D. Start >Printers and Devices >Add a Printer >Add a Network, Wireless, or Bluetooth printer

Which of the following is used to facilitate communications with a user’s smartphone in order to make purchases and payments by proximity? A. Bluetooth B. IR C. NFC D. WPS

C. NFC

Which of the following is a type of Fiber connector? A. RJ-45 B. BNC C. F-Connector D. ST

D. ST

A Bluetooth printer has been installed. Which of the following MUST be performed to allow users to print from a mobile device? A. Enable MAC filtering B. Configure print queue C. Set static IPs D. Device pairing

D. Device pairing

Which of the following is an advantage of dynamic addressing? A. To allow hosts with different subnet masks to communicate B. To prevent host computers from staying at one address C. To allow easy addition of new hosts to the network D. To allow hosts to use multiple addresses at the same time

C. To allow easy addition of new hosts to the network

Which of the following components would MOST likely be utilized in a virtualization server? (Select TWO). ``` A. Maximum memory B. High-end sound card C. High-end video card D. Dual-rail 1000w PSU E. Quad core CPU ```

A. Maximum memory | E. Quad core CPU

A technician is looking to install a 3.5 inch desktop hard drive into an external enclosure. Which of the following input interfaces would provide the MOST throughput for the drive? A. USB 2.0 B. IEEE 1394 C. Bi-Directional Parallel D. eSATA

D. eSATA

Which of the following displays has the HIGHEST Hz frequency? A. Plasma B. LED C. CRT D. LCD

A. Plasma

A client’s computer is not connecting to a website. Which of the following commands will allow the technician to view the route/number of hops between the host and remote systems? A. nbtstat B. tracert C. nslookup D. netstat

B. tracert

ESD mats are useful for protecting against which of the following hazards? A. Chemical burns B. Electromagnetic interference C. RF interference D. Static buildup

D. Static buildup

Which of the following is an advantage of using static IP addresses for a business? A. High availability B. Simplifies IP management C. Lower security risk D. Scalability for upgrades

A. High availability

Which of the following is the strongest wireless encryption method? A. WPA2 AES B. WEP C. WPA2 TKIP D. WPA

A. WPA2 AES

A technician has set a laptop display to a resolution that was not supported and now cannot see the desktop. Which of the following diagnostic options would the technician choose to correct the issue? A. VGA mode B. Driver rollback C. Restore from backup D. Recovery console

A. VGA mode

Which of the following ISP types requires an RJ-11 connection to the PC? A. Cellular B. Cable C. Dial-up D. WiMAX

C. Dial-up

Emily, a customer, has an older printer that has no network or USB connection but she still would like to use it on her new machine. Which of the following would be the MOST likely card a technician should install? A. FireWire card B. Riser card C. Wireless card D. Serial/Parallel card

B. Riser card

Which of the following describes the expected properties of an asynchronous digital subscriber line service? A. The data upload speed is faster than the data download speed. B. The data download speed is faster than the data upload speed. C. The data upload speed is the same as the data download speed. D. The data throughput speed direction can be selected based on the user’s discretion.

B. The data download speed is faster than the data upload speed.

A customer requires that both of the default FTP ports be allowed on the firewall. Which of the following should the technician enable to allow this communication? (Select TWO). ``` A. TCP/20 B. UDP/20 C. TCP/21 D. UDP/21 E. TCP/22 F. UDP/22 ```

A. TCP/20 | C. TCP/21

A small computer repair office has carpeted flooring. Which of the following accessories would BEST prevent against random electrical static damage? A. Grounded 3 prong AC wall sockets B. ESD mats C. ESD wristbands D. Surge suppressors

B. ESD mats

Which of the following ports is associated with HTTPS? A. 53 B. 80 C. 443 D. 3389

C. 443

A technician wants to simplify users’ wireless configuration in a new remote office. Which of the following must be configured on the access point to allow wireless clients to automatically negotiate secure authentication with the SOHO access point? A. Enable QoS B. Enable SSID Broadcast C. Enable WPS D. Enable MAC filtering

C. Enable WPS

Which of the following features is used for security in laptops and can be used by BitLocker in Windows 7 to encrypt the hard drive? A. Virtualization extensions B. BIOS password C. TPM D. CMOS

C. TPM

A laptop user has asked a technician to purchase a device that allows for central connection of multiple external devices. The user is cost-sensitive, so they would like a device that does not provide power to the laptop during usage. Which of the following items would BEST fit the user’s needs? A. Docking Station B. Parallel Port Selector C. Port Replicator D. Ethernet Hub

C. Port Replicator

A technician is troubleshooting a desktop system that is shutting down randomly after short time periods. After accessing the system BIOS, the technician checks various data from the motherboard sensors. Which of the following would indicate an issue with the system? A. The hard drive temperature is 30?Celsius B. Power supply is providing +12v and +5v C. CPU fan RPM value is 0 D. The number of physical processors value is 1

C. CPU fan RPM value is 0

A group of users need to connect directly to a printer with continuous access. Which of the following connection types will achieve this? A. Serial B. Ethernet C. USB D. eSATA

B. Ethernet

Which of the following is the form factor of a standard Parallel connector? A. DB-9 B. DB-15 C. DB-25 D. DIN-6

C. DB-25

Which of the following cards would utilize a 4G signal to provide Internet access? A. Wi-Fi cards B. Cellular cards C. Sound cards D. USB cards

B. Cellular cards

Which of the following translates digital signals into analog for transmission over phone lines? A. SAN B. VoIP C. Modem D. Bridge

C. Modem

While accessing the Internet in an external environment (i.e. while traveling), a Windows 7 firewall should be set to which of the following? A. Block incoming and outgoing connections B. Turned off or disabled C. Block outgoing connections D. Block incoming connections

D. Block incoming connections

Before beginning hardware repair work on a PC, which of the following is the FIRST step? A. Install an uninterruptible power supply (UPS). B. Disconnect power from the PC. C. Ensure all Windows updates have been installed. D. Degauss the monitor.

B. Disconnect power from the PC.

Which of the following locations stores the boot sequence for a desktop computer? A. BIOS B. TPM C. CPU D. Boot sector

A. BIOS

Which of the following special function keys might prevent a user from connecting to the Internet? A. Wireless B. Screen lock C. Volume D. Bluetooth

A. Wireless

A technician is installing Hyper-V and is getting an error that the software is not able to be installed. Which of the following processor characteristics should be checked? A. Cache size B. Virtualization support C. Number of cores D. Hyperthreading

B. Virtualization support

A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing? A. Advertisements B. Resource consumption C. A trojan infection D. Unremoved viruses

B. Resource consumption

A new firewall has recently been installed and several users are now unable to access the Internet. Which of the following ports is MOST likely being blocked? A. 23 B. 25 C. 80 D. 110

C. 80

A common method of accessing computers remotely that uses port 23 is known as? A. LDAP B. RDP C. TELNET D. FTP

C. TELNET

Which of the following devices is BEST to use when designing a SOHO network to ensure the least amount of collisions? A. Switch B. Bridge C. Hub D. Access point

Exam 220-901 Practice – Set I v2 Flashcards

(100 cards)