Exam 220-901 Practice – Set B Flashcards by Jameal Jordon

A technician is tasked with setting up a workstation in a new location. The technician realizes there is no network connectivity and the workstation’s NIC does not have a link light. Given the connection in the wall is correctly labeled, which of the following would be BEST for the technician to use NEXT?

A. A multimeter
B. A tone generator
C. A cable tester
D. A punchdown tool

C. A cable tester

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A customer asks a technician for a device that has the capability to easily connect a laptop to an external monitor, keyboard, mouse, and charge the battery. Which of the following devices should the technician recommend to the customer?

A. Lightning
B. KVM switch
C. USB 3.0
D. Docking station

D. Docking station

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Which of the following devices is used to convert initially audible signals into digital signals to provide communication between two endpoints?

A. Bridge
B. Fax machine
C. Repeater
D. Modem

D. Modem

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A company has multiple operating systems and printer models throughout their campus. None of the printers need to be physically secured and are openly accessible throughout the company. Which of the following would be the BEST way to share these print devices?

A. 802.11x
B. Print server
C. Local sharing
D. Bluetooth

B. Print server

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Which of the following connectors can be used for video, audio, and storage devices?

A. DVI
B. DisplayPort
C. HDMI
D. Thunderbolt

D. Thunderbolt

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A video projector shows the image from a laptop, but everything is colored blue. Which of the following is the MOST likely the cause?

A. Dead pixels
B. Video resolution
C. Failing lamp
D. VGA connection

D. VGA connection

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Which of the following cable types has extra shielding built into the cable to guard against EMI?

A. UTP
B. Multimode
C. STP
D. Single-mode

C. STP

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Peter, a technician, receives a report from Emily, an employee, that the payroll printer is printing checks but the characters are not legible. Emily already replaced the printer ribbon but the printing performance is still occurring. Which of the following is the MOST likely cause?

A. Printer drum
B. Pickup rollers
C. Print head
D. Fuser assembly

C. Print head

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A technician is troubleshooting an expansion card in a computer that allows the computer to receive faxes over a VoIP line. The telephone line connected to the expansion card is MOST likely which of the following cable types?

A. Coaxial
B. CAT3
C. CAT6
D. Multi-mode fiber
E. Single-mode fiber

C. CAT6

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A user has requested a technician to upgrade a small form factor open source PC to facilitate video capture. Which of the following should be used?

A. IDE sound card
B. PCIe video card
C. Riser card
D. PS/2 adapter

C. Riser card

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When connecting a PC to a high-definition TV, which of the following resolutions displays BEST on the device?

A. 800×600
B. 1600×1080
C. 1900×1200
D. 1920×1080

D. 1920×1080

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A technician is building a new PC and notices that it has 8 DIMM sockets labeled 0 through 7. Four are white and four are blue. Which of the following should the technician do FIRST?

A. Install the memory in the four white slots
B. Install the memory in the four blue slots
C. Consult the motherboard documentation
D. Install the memory in slots 0 through 3
E. Fill all slots with memory

C. Consult the motherboard documentation

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Which of the following RAID levels extends the size of a volume without providing reliability or mirroring?

A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10

A. RAID 0

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Which of the following memory types is MOST commonly found in servers?

A. RAMBUS
B. ECC SODIMM
C. ECC RAMBUS
D. ECC DIMM

D. ECC DIMM

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Which of the following connector types is associated with a fiber connection?

A. RJ-45
B. RJ-11
C. LC
D. HDMI

C. LC

Explanation:
http://en.wikipedia.org/wiki/Optical_fiber_connector

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A technician observes another technician trying to steal a company laptop. Which of the following should the first technician do NEXT?

A. Confront the technician stealing the laptop
B. Preserve the laptop for evidence
C. Report through proper channels
D. Document the incident

C. Report through proper channels

Explanation:
Report through proper channels. Notify your immediate supervisor and he will escalate the issue to higher authorities.

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Which of the following RAID types writes data identically to multiple drives at the same time?

A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10

B. RAID 1

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Besides the CPU, which of the following components might have their own heatsink?

A. Audio card
B. RAID controller
C. Graphics card
D. Hard drive

C. Graphics card

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A user has installed video editing software and hardware on a Windows PC. The PC met the minimum requirements of the hardware. The editing program loads very slowly and takes a very long time to render large files. Which of the following will MOST likely resolve this issue?

A. More memory and a reformatting of the hard disk are needed.
B. A second hard drive must be added and the Page file should be lowered.
C. More memory is not needed; the Windows Page file should be increased.
D. More memory and available hard disk space are needed.

D. More memory and available hard disk space are needed.

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The process of voltage control to limit the volume of liquid delivered is used in:

A. laser printers.
B. thermal printers.
C. impact printers.
D. inkjet printers.

D. inkjet printers.

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A SOHO environment utilizes network hardware address filtering to minimize unauthorized use of its network infrastructure. A technician has been asked to install a shared network printer in the environment. Which of the following MUST the technician know in order to add the printer to the environment?

A. IP address of the printer
B. MAC address of the printer
C. Subnet mask of the network
D. Firmware version of the printer

B. MAC address of the printer

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A technician is diagnosing a laser printer that is consistently having issues picking up paper from the first tray. Which of the following items would the technician replace FIRST?

A. Toner
B. Transfer belt
C. Rollers
D. Imaging drum

C. Rollers

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A technician servicing a user’s computer notices the user has a lot of desktop icons linking to inappropriate websites. Which of the following should the technician do NEXT?

A. Report through proper channels
B. Track the evidence
C. Document all changes to the computer
D. Preserve the data and device

A. Report through proper channels

Explanation:
Notify your immediate supervisor and he can escalate the issue to higher authorities for proper investigation and mitigation.

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Which of the following would typically require the use of a punchdown tool to connect a cable to the network switch?

A. Router
B. Repeater
C. Patch panel
D. PoE injector

C. Patch panel

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Which of the following types of cable should be used to prevent toxic smoke and spreading of fire? A. Plenum B. Fiber C. Shielded Twisted pair D. CAT6

A. Plenum

A user has a virtual machine that is running slowly and needs to increase performance. Which of the following components, when upgraded, would have the MOST significant impact? A. RAM B. Video card C. Optical drive D. Cooling

A. RAM

Which of the following devices utilizes PoE technology? (Select TWO). ``` A. Wireless router B. VoIP C. UTM appliance D. Firewall E. IP camera ```

B. VoIP | E. IP camera

A technician, Emily, notices there are no hardware volume control buttons on the new laptops that were ordered. Which of the following would control the volume on the laptop? A. Software only B. Bluetooth C. Function keys D. WiFi switch

C. Function keys

A network printer is online and ready. The accounting group is unable to print to this network printer, but other departments can. Which of the following would the technician use to resolve the problem? A. Replace the printer’s network cable B. Modify the security setting of the print spooler C. Restart the TCP/IP print spooler service D. Use the manufacturer’s maintenance kit

B. Modify the security setting of the print spooler

Which of the following speeds BEST represents the speed of the memory when installing DDR2 at 800 MHz and DDR2 at 600 MHz? A. 600 MHz B. 700 MHz C. 800 MHz D. 1400 MHz

A. 600 MHz

Which of the following connectors has a distinct round shape to it? A. RJ-45 B. MiniHDMI C. RS-232 D. BNC

D. BNC Explanation: http://en.wikipedia.org/wiki/BNC_connector

Which of the following technologies uses a Cold Cathode Florescent Lamp Inverter to backlight the screen? A. Plasma B. LCD C. LED D. OLED

B. LCD

Which of the following characteristics is generally found on a docking station that port replicators do not offer? A. Replicators usually have more USB ports than docks. B. Docks generally do not need separate power to function. C. Docks have independent hardware that replicators lack. D. Replicators have additional NIC that docks lack.

C. Docks have independent hardware that replicators lack.

A technician needs to install a projector into a conference room with several windows. Which of the following should the technician consider so that the displayed image is always visible? A. Resolution B. Lumens C. Anti-glare filter D. Bulb life

B. Lumens

Which of the following are the MOST important considerations when configuring a PC that will be used for a CAD / CAM workstation? (Select TWO). ``` A. Gigabit NIC B. HDMI output C. Maximum RAM D. Powerful processor E. High end audio output ```

C. Maximum RAM | D. Powerful processor

A user received an email from their bank asking them to login and verify their personal information. The user complies and fills in the requested information. Days later the user notices their checking account is empty. This is a result of which of the following? A. Spam B. Phishing C. Adware D. A Trojan

B. Phishing

The technician is troubleshooting a connection issue between the switch and the wall jack. The user is plugged into the jack; however, there is no connection. The technician goes into the switch room to see if the cable is plugged into the switch, but none of the cables are labeled. Which of the following tools would the technician MOST likely use to find this cable? A. Wi-Fi analyzer B. Loopback plug C. Multimeter D. Tone generator

D. Tone generator

A technician upgrades an older computer to Windows 8. The computer is running unusually slow, but the hardware has no problems and is adequate for the OS. Which of the following is the MOST likely solution? A. Change the boot sequence B. Switch the BIOS to UEFI C. Defragment the hard drive D. Enable virtualization

A customer states that since the new firewall has been installed, the customer has not been able to send email. Which of the following ports on the firewall should be checked? A. 21 B. 25 C. 110 D. 443

B. 25

A DVI-D cable is generally used for which of the following computer functions? A. Delivering audio only B. Delivering audio & video C. Delivering video only D. Delivering an analog signal

C. Delivering video only

Which of the following cable types should be installed to minimize toxic fumes in the event of a fire? A. Fiber B. STP CAT6 C. Plenum D. Coaxial

C. Plenum

Which of the following types of connectors would be found to connect printers and scanners to a device that did not have any network connections? A. RJ-45 B. Parallel C. RJ-11 D. BNC

New cabling has to be installed in a hospital with a very strict fire code. Which of the following materials would MOST likely be related to this requirement? A. Fiber Optic B. PVC C. Shielded Twisted Pair D. Plenum

D. Plenum

Which of the following connection types has the LONGEST transmission limitation in terms of distance? A. USB 3.0 B. CAT6 C. Fiber D. CAT5

C. Fiber Explanation: http://en.wikipedia.org/wiki/Fiber-optic_communication

A new secure SOHO is being setup using a wireless network. The users do not want any surrounding neighbors to be able to use this new network. Which of the following would MOST likely need to be configured? (Select TWO). ``` A. Configure WAP to use Channel 7 B. Configure WAP to use Channel 11 C. Enable SSID broadcast D. Disable SSID broadcast E. Enable DHCP server on the router F. Configure wireless encryption ```

D. Disable SSID broadcast F. Configure wireless encryption Explanation: https://www.gosafeonline.sg/how-do-i-secure-my-homesoho-wi-fi

Which of the following can ONLY be installed when a laptop is turned off and disconnected from all power sources? A. PCMCIA device B. Express card 54 device C. SODIMM chip D. USB expansion hub

C. SODIMM chip

Which of the following wireless standards operates at 5 GHz and has a maximum speed of 54 Mbps? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

A. 802.11a

Which of the following connectors would be found on a twisted pair cable? A. RJ-45 B. BNC C. SC D. ST

A. RJ-45

A user is requesting a cable to charge and transfer data for an Apple mobile device. Which of the following connection types would satisfy the user’s requirements? A. MicroUSB B. Molex C. MiniUSB D. Lightning

D. Lightning

A technician needs to connect a fiber cable to a distribution panel that has a round barrel connection. Which of the following would be required? A. SC B. LC C. BNC D. ST

D. ST

Emily, a user, calls requesting help selecting a printer connection technology. She wants to connect multiple devices to her laptop docking station using an external hub. Which of the following connection technologies would BEST meet Ann’s need for multiple devices? A. Parallel B. USB C. FireWire D. Bluetooth

B. USB

A customer, Peter, has a corporate laptop that his teenage son used over the weekend. He thinks the laptop now has illegal material because of strange websites on his browser’s home page. Peter brings the laptop to the repair center. Which of the following should the technician do FIRST? A. Determine chain of custody B. Report through proper channels C. Be culturally sensitive D. Avoid being judgmental

B. Report through proper channels

A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT? A. Establish a plan of action to resolve the problem B. Implement the solution C. Test the theory to determine cause D. Verify full system functionality

C. Test the theory to determine cause

Which of the following voltages is MOST likely to be supplied from a PC power supply unit? (Select TWO). ``` A. 1V B. 1.7V C. 3.3V D. 5V E. 9V ```

C. 3.3V | D. 5V

A user is printing pictures to the color laser printer and the bottom half of the picture is faded. The printer is displaying no errors. Which of the following is the MOST likely resolution to the problem? A. Replace the printer ribbon. B. Replace the pickup assembly. C. Replace the fuser. D. Replace the print head.

C. Replace the fuser.

A corporate technician has been tasked with providing a thin client PC for a new employee. Which of the following configurations would be the MOST appropriate? A. A PC with the maximum amount of supported RAM B. A PC equipped with high end audio and video cards C. A PC that meets the minimum requirements for running an OS D. A PC with the most powerful processor

C. A PC that meets the minimum requirements for running an OS

Which of the following ports is used for HTTPS traffic by default? A. 80 B. 143 C. 443 D. 8080

C. 443

When diagnosing potential RAM issues, which of the following should be checked for proper configuration? A. Bus speeds B. Fan speeds C. UAC configuration D. CMOS battery voltage

A. Bus speeds

A client wants a technician to install more RAM on their graphics workstation. The client has provided a 4 GB SODIMM and had problems installing it. Which of the following is the probable reason for this? A. Graphic workstations require flash memory B. The memory is incompatible for the workstation C. Graphic workstations require solid state memory D. The workstation has no available memory slots

B. The memory is incompatible for the workstation Explanation: SO-DIMM memory is normally used in laptops and small form factor desktops.

Which of the following types of devices MOST likely uses electronic ink technology? A. Smartphone B. Phablet C. e-Reader D. Tablet

C. e-Reader

A user calls the helpdesk because a solution that was previously suggested by another technician did not solve the user’s issue. Which of the following is the MOST appropriate response? A. “Please hold while I transfer you to the previous technician, so a proper solution can be met.” B. “Please explain the issue and I will work to resolve it.” C. “My supervisor is the appropriate person to speak with about your issue.” D. “Let me help you to resolve this issue, since that technician does not know how to fix it.”

B. “Please explain the issue and I will work to resolve it.” Explanation: Be polite to a customer is a necessary part of customer service. You can say, `Please explain the issue and I will work to resolve it’.

A small business has a Terminal Services server that off-site employee’s access. The server is at an address of 192.168.20.10 and the local router is at 192.168.20.1. Which of the following would be the correct entries to enter into the router’s port forwarding to ensure that Terminal Services traffic is getting routed efficiently? A. Port 3389, Address 192.168.20.1 B. Port 443, Address 192.168.20.1 C. Port 3389, Address 192.168.20.10 D. Port 443, Address 192.168.20.10

C. Port 3389, Address 192.168.20.10 Explanation: For port forwarding you need to specify port 3389 and the address of the server.

An IT Director wants to increase security on the company website to prevent man-in-the- middle attacks. Which of the following Internet protocols should be implemented to meet the requirement? A. HTTPS B. IMAP C. TELNET D. SMTP

A. HTTPS

Which of the following levels of RAID is MOST likely to increase performance while NOT offering additional reliability? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10

A. RAID 0

Which of the following RAID configurations has a single point of failure? A. 0 B. 1 C. 5 D. 10

A. 0

The term “WAN” is commonly used when describing which of the following networks? A. Mesh B. Local Wi-Fi network C. Internet D. Ad hoc Wi-Fi network

C. Internet

Which of the following BEST describes the purpose of an inverter in a laptop? A. Allow for more than two USB devices to access power B. Convert direct current to alternating current C. Rotate the image to properly align it with the user D. Provide power to the backlight of the screen

D. Provide power to the backlight of the screen Explanation: http://www.wisegeek.com/what-is-a-laptop-inverter.htm

Which of the following connectors is used to connect a DSL modem to a wall outlet? A. RJ-45 B. LC C. RJ-11 D. SC

C. RJ-11

Under normal circumstances, which of the following wireless standards provides the slowest transfer speed at 2.4GHz? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

B. 802.11b

Which of the following networking standards can operate at two different channel widths on the same spectrum simultaneously? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

D. 802.11n Explanation: http://compnetworking.about.com/od/wireless80211/g/bldef_80211n.htm

A technician notices that the PC is not receiving an IP address. Which of the following tools would the technician use to troubleshoot the computer’s NIC? A. Loopback plugs B. ESD mat C. Cable tester D. Toner probe

A. Loopback plugs Explanation: http://www.techopedia.com/definition/1875/loopback-plug

Which of the following is an example of a MAC address? A. 192.17.2.1 B. http://www.comptia.org C. 00-00-00-1B-02-55 D. 4309:FD21:ACB3:0012

C. 00-00-00-1B-02-55 Explanation: http://www.webopedia.com/TERM/M/MAC_address.html

Which of the following should be performed when a printer displays “Printer Maintenance Required”? A. Use the manufacturer’s procedure to satisfy the request. B. Call the manufacturer and schedule time for remote troubleshooting. C. Replace the drum cartridge, fuser, and toner cartridges. D. Inspect, clean, and test the printer.

A. Use the manufacturer’s procedure to satisfy the request.

A user attempts to turn on a computer and receives no response. The user calls the technician to report the computer is not booting and a faint smell of something burning. Which of the following tools will BEST help to identify the issue? A. ESD strap B. PSU tester C. Cable tester D. Loopback plug

B. PSU tester

A computer will not load Windows and displays the error message “Operating system not found”. Which of the following tools should the technician use to troubleshoot the issue? A. bootrec B. diskpart C. format D. sfc

A. bootrec

Small form factor PCs that utilize full-height PCI and PCI-Express cards need which of the following supplementary items to allow for proper installation? A. FireWire cards B. Riser cards C. Storage cards D. Network cards

B. Riser cards

Which of the following adapter cards allows I/O devices to be connected and transmits data using a POTS line? A. PCI tuner card B. PCI modem C. PCI SCSI D. PCI Ethernet

B. PCI modem

Which of the following types of RAM is typically used to improve reliability? A. Double sided B. ECC C. SODIMM D. RDRAM

B. ECC

A dial-up modem uses which of the following types of connectors? A. RJ-11 B. RG-59 C. RJ-45 D. RG-6

A. RJ-11

A new security flaw and fix has been published about a laptop’s OS. Which of the following can be implemented to prevent exploitation? A. Enable screen lock B. Patching policy C. User training D. Enable hard drive encryption

B. Patching policy Explanation: http://www.computerweekly.com/feature/Microsoft-patch-management-policy

Chain of custody needs to be kept intact for which of the following reasons? A. To ensure data preservation during evidence inspection B. To ensure that the evidence is not left at the scene C. To ensure evidence is admissible in legal proceeding D. To ensure evidence is returned to proper owner

C. To ensure evidence is admissible in legal proceeding Explanation: http://www.cse.scu.edu/~tschwarz/COEN252_09/Lectures/legalissues.html

Which of the following laser printer parts creates the image on the drum that picks up toner? A. Fusing assembly B. Registration assembly C. Laser scanner assembly D. Transfer roller

C. Laser scanner assembly

Which of the following should a technician do FIRST after receiving a call from a customer asking for assistance? A. Confirm the user and the associated issue. B. Confirm the hardware make, model, and serial number. C. Escalate the call to a supervisor. D. Assign the appropriate status for the problem.

A. Confirm the user and the associated issue.

A customer wants to use a Microsoft virtual solution on an existing high-end graphics workstation. Which of the following is required to accomplish this task? A. The motherboard must support PCI version 2.3 or above to use virtual technology. B. The motherboard BIOS must support virtual technology. C. The CPU L1 cache must have a minimum of 1 MB to support virtual technology. D. The chipset of the motherboard must have digitally signed drivers to work with virtual technology.

B. The motherboard BIOS must support virtual technology.

hich of the following should be avoided when installing a laser printer? A. Surge protector B. UPS C. RJ-45 connector D. Toner

B. UPS Explanation: A laser printer shouldn’t be run on an UPS because it requires a lot of constant and clean power. Avoid plugging the printer into an UPS.

A technician is tasked with building a virtualization workstation. Which of the following are the MOST critical requirements? (Select TWO). ``` A. CPU B. High-end GPU C. SSD D. RAM E. Liquid cooling F. Dual monitors ```

A. CPU | D. RAM

A technician is planning on running multimode fiber and only needs the fiber runs to be 500 feet (152 meters) in distance. Which of the following connectors should the technician use? A. BNC B. LC C. ST D. F

C. ST

A client, Emily, is having issues with a PC shutting down. There are no error messages displayed before the system powers off. Emily reports that this started after she installed and began using CAD software. The hard drive, video card, and RAM all meet the software requirements and have passed diagnostics. Which of the following is MOST likely the issue? A. The video card has 3D acceleration disabled. B. The hard drive is IDE instead of SATA. C. The hard drive needs to be repartitioned. D. The PSU is underpowered for the system.

D. The PSU is underpowered for the system.

To configure two drives for MAXIMUM performance, which of the following RAID types hould be used? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10

A. RAID 0 Explanation: http://www.adaptec.com/nr/rdonlyres/874d145e-f64f-4804-9e27-037bc5a9dce0/0/3994_raid_whichone_v112.pdf

A company printer is used to print payroll checks on paper forms with carbon backing. Which of the following is the BEST type of printer for this scenario? A. Laser B. Impact C. Inkjet D. Thermal

B. Impact

A customer wants to copy a database that is 97GB in size for multiple uses. Which of the following format specifications should the customer use? A. BD RE DL B. BDXL C. BD-RE D. BD-R

A. BD RE DL

Which of the following should be configured on a wireless router to block port 3389? A. MAC filtering B. Firewall C. Port triggering D. Port forwarding

B. Firewall

A workstation has a network link light, but it cannot access internal network resources. Which of the following is the MOST likely cause of the issue? A. Slow transfer speeds B. IP address conflict C. Incorrect gateway D. Packet collisions

B. IP address conflict

A user has a laptop on a docking station that is used as a primary workstation. Whenever the user undocks the laptop to go to a meeting, the laptop powers off after only a few minutes. Which of the following should the technician MOST likely replace? A. Motherboard B. Battery C. Docking station D. Display

B. Battery

A technician is giving a safety class to new employees. Which of the following contains potentially dangerous voltages and should be handled with care, even if the power has been recently disconnected? A. Laser printer B. Wireless router C. Paper shredder D. CRT monitor

D. CRT monitor Explanation: http://www.wikihow.com/Discharge-a-CRT-Monitor

A customer reports that when they try to boot their desktop computer and have their MP3 player attached, it fails to boot. When the MP3 player is not attached, the computer boots properly. Which of the following will correct this issue and allow the computer to boot with or without the MP3 player attached? A. Disable USB hard drives in the boot options B. Move Optical drives up in the boot order C. Disable legacy USB support D. Enable Network in the boot options

A. Disable USB hard drives in the boot options

When building a RAID 10 array, which of the following is the minimum number of drives that have to be installed? A. 2 B. 3 C. 4 D. 5

C. 4

A technician is going to install 6 SATA drives into a PC; however, the PC only has four SATA ports on the motherboard. Which of the following is the QUICKEST course of action to install all six drives? A. Use an IDE to SATA adapter on the remaining two drives B. Install a new motherboard with six SATA ports C. Install a SATA expansion Card D. Run the drives in RAID to work around the port shortage

C. Install a SATA expansion Card

A user on a wireless network has the IP address 169.254.155.2 but cannot connect to the Internet. Which of the following should the user check on the wireless router? A. WPA B. DHCP C. WINS D. DNS

B. DHCP Explanation: http://searchunifiedcommunications.techtarget.com/definition/DHCP

Which of the following network devices uses NAT to convert private IP addresses into public IP addresses? A. NAS B. Firewall C. Hub D. Bridge

B. Firewall Explanation: http://superuser.com/questions/409404/why-do-we-have-nat-if-we-could-just-assign-a-public-ip- address

Exam 220-901 Practice – Set B Flashcards

(100 cards)