Exam 220-901 Practice – Set I v3 Flashcards

1
Q

Which of the following display technologies provides the BEST range of visible colors?

A. CRT
B. LCD
C. Plasma
D. OLED

A

D. OLED

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2
Q

A company is converting to LCD monitors and needs to properly dispose of all CRT monitors. Which of the following is an important consideration when disposing of CRT monitors?

A. The materials within the cathode ray tube are harmful.
B. They are heavier than LCD monitors and therefore require special disposal.
C. The glass of the tube can easily break and cause serious injury.
D. The rays of the cathode can cause blindness if someone is exposed.

A

A. The materials within the cathode ray tube are harmful.

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3
Q

A manufacturer claims that a certain board supports DDR2 800, but the computer will only post with DDR2 667. Which of the following needs to be performed?

A. Flash BIOS
B. Change boot order
C. Change multiplier
D. Set date/time

A

A. Flash BIOS

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4
Q

Which of the following devices requires 3.3V of power from the motherboard?

A. SLI Video Card
B. DVD-ROM Drive
C. USB Port
D. Serial Port Card

A

D. Serial Port Card

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5
Q

A cellular mobile hot-spot would create which of the following network types?

A. MAN
B. LAN
C. WAN
D. PAN

A

D. PAN

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6
Q

A technician has just installed a new SOHO router. There are four people sharing the Internet connection, and whenever one specific user comes online and begins streaming media, browsing slows down for the other users. Which of the following settings can the technician adjust so the experience is universal for all users?

A. DSL
B. QoS
C. VNC
D. WAN

A

B. QoS

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7
Q

Which of the following is the BEST example of the use of chain of custody?

A. Technician uses a third party to hand over the PC to the proper authority.
B. Technician remembers when and who they gave the PC to.
C. Technician calls supervisor after PC has been transferred.
D. Technician notes the date, time and who was given the PC.

A

D. Technician notes the date, time and who was given the PC.

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8
Q

Members of a sales team travel frequently with their laptops. The members have reported that hotel WiFi is unreliable and unsecure. Which of the following devices could the IT department recommend to use instead of hotel WiFi?

A. NIC teaming
B. WWAN (Wireless Wide Area Network) hotspot
C. NFC enabled tablet
D. Bluetooth tethering

A

B. WWAN (Wireless Wide Area Network) hotspot

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9
Q

Which of the following is the FIRST step a technician should take to replace a network printer?

A. Unplug the network printer then notify users.
B. Notify all users before unplugging the printer.
C. Save all print jobs, replace the printer and print all saved files.
D. Delete all print jobs before replacing the printer.

A

B. Notify all users before unplugging the printer.

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10
Q

A technician needs to attach a network cable to a wall jack in the conference room. After running the cable through the conduit to the conference room, which of the following tools would BEST be used to connect the cable to the wall jack?

A. Punchdown
B. Loopback plug
C. Multimeter
D. Crimper

A

A. Punchdown

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11
Q

Which of the following network devices has the capability to provide power to devices attached to it?

A. Repeater
B. Access Point
C. Hub
D. Switch

A

D. Switch

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12
Q

Which of the following video types has a DB-15 connector?

A. S-video
B. DVI-A
C. DVI-D
D. VGA

A

D. VGA

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13
Q

Upon entering a computer room, a technician is shocked by a static electricity discharge when touching one of the computers. Which of the following environmental controls should be adjusted so that technicians will not be shocked in the future?

A. The temperature must be increased.
B. The humidity level must be decreased.
C. The temperature must be decreased.
D. The humidity level must be increased.

A

D. The humidity level must be increased.

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14
Q

A customer is building a high-end gaming PC and is seeking an appropriate power supply unit. Which of the following feature-sets of a power supply should be installed? (Select THREE).

A. Mini-ITX form factor
B. High number of connectors
C. 24-pin main connector
D. 20-pin main connector
E. 350-450 watts of power
F. Dual 12v rails
A

B. High number of connectors
C. 24-pin main connector
F. Dual 12v rails

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15
Q

A printer using multi-part forms has just had the ribbon replaced. After running a print job, the end user reports that the print is not visible on the third and fourth copies of the form. Which of the following will correct the issue?

A. Decrease the character per minute rate
B. Increase the platen gap
C. Increase the character per minute rate
D. Decrease the platen gap

A

D. Decrease the platen gap

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16
Q

Which of the following would provide continuous power to various devices connected to it during a power surge or outage?

A. Line conditioner
B. Power strip
C. Battery backup
D. Surge suppressor

A

C. Battery backup

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17
Q

Which of the following operating system types will allow a user to utilize 16GB of RAM if installed on a PC workstation?

A. 8-bit
B. 16-bit
C. 32-bit
D. 64-bit

A

D. 64-bit

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18
Q

Which of the following devices uses a list of MAC addresses to direct packets to the appropriate interface?

A. Switch
B. Router
C. Bridge
D. Hub

A

A. Switch

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19
Q

DB-9 connectors are attached to which of the following cable types?

A. HDMI
B. SCSI
C. Serial
D. Parallel

A

C. Serial

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20
Q

Which of the following network devices broadcasts all data to all users?

A. Hub
B. Router
C. Switch
D. Bridge

A

A. Hub

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21
Q

A user reports that the mobile device in use has a very dim display. Which of the following is a possible solution for this issue?

A. Perform a soft reset
B. Adjust configurations/settings
C. Reinstall the OS
D. Replace the power cord

A

B. Adjust configurations/settings

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22
Q

Which of the following is used to provide secure file storage to network users only?

A. NAS
B. IMAP
C. SAN
D. SSH

A

A. NAS

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23
Q

Which of the following ports is used for POP3 traffic by default?

A. 25
B. 110
C. 143
D. 443

A

B. 110

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24
Q

Which of the following video interfaces uses the smallest footprint to connect multiple monitors given compatible hardware?

A. VGA
B. DisplayPort
C. HDMI
D. DVI

A

B. DisplayPort

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25
Q

Which of the following cable types has the MAXIMUM transfer rate of 1 Gbps?

A. CAT3
B. CAT5
C. CAT5e
D. CAT6

A

C. CAT5e

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26
Q

A technician needs to replace a desktop computer’s power supply. Which of the following should the technician do FIRST?

A. Check for environmental concerns
B. Review local regulations for disposal procedures
C. Read MSDS documentation
D. Remove watch and all jewelry

A

D. Remove watch and all jewelry

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27
Q

A customer requests a technician to build a Home Server PC with a RAID array. The customer will be using a NAS as a backup system. Which of the following RAID configuration with SATA hard drives would provide the BEST performance?

A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10

A

A. RAID 0

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28
Q

Which of the following precautions should be followed when replacing RAM in a laptop computer? (Select TWO).

A. Remove CMOS battery
B. Follow ESD procedures
C. Remove all power
D. Remove CD-ROM drive
E. Check for liquid contamination
A

B. Follow ESD procedures

C. Remove all power

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29
Q

Which of the following wireless technologies is LEAST likely to be intercepted by a third party?

A. NFC
B. Bluetooth
C. WiFi
D. Cellular

A

A. NFC

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30
Q

A user would like to install an external optical drive that allows for the largest capacity burning capability with the ability to re-write discs. Which of the following technologies should the technician recommend to the customer?

A. CD-RW
B. JAZ
C. DVD-RW DL
D. BD-RE

A

D. BD-RE

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31
Q

A technician is tasked with setting up a web server for a small business. Where would the technician place the server so that it is accessible from the Internet while keeping the customer’s network separated from it?

A. In the DMZ
B. Behind NAT
C. Outside the DHCP scope
D. Inside the DHCP scope

A

A. In the DMZ

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32
Q

A user wants to share access to the Internet from a smartphone to another mobile device. Which of the following Internet connection types should be used?

A. Bluetooth
B. IR
C. Tethering
D. DSL

A

C. Tethering

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33
Q

Which of the following ports is used for a secure browser connection for an online purchase?

A. 23
B. 80
C. 110
D. 443 
E. 3389
A

D. 443

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34
Q

Which of the following MUST be the same when replacing a hard drive in a laptop?

A. The interface type of the existing drive
B. The speed of the new drive
C. The total data capacity of the PC
D. The cache size of the new drive

A

A. The interface type of the existing drive

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35
Q

Which of the following memory features allows for the protection against random inconsistencies in the transfer of the data?

A. Low latency
B. Dual channel
C. ECC
D. Single channel

A

C. ECC

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36
Q

Basic Internet web traffic generally travels on which of the following ports?

A. 25 and 53
B. 53 and 8080
C. 80 and 443
D. 110 and 53

A

C. 80 and 443

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37
Q

Which of the following components of a motherboard is responsible for communications between CPU and RAM?

A. North Bridge
B. South Bridge
C. PCIe slot
D. CMOS battery

A

A. North Bridge

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38
Q

Which of the following HD PC connector types are used for connecting dual monitors to a workstation? (Select TWO).

A. VGA
B. HDMI
C. S/PDIF
D. Coaxial
E. DVI
F. S-Video
A

B. HDMI

E. DVI

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39
Q

A technician wants to install a secondary IDE drive which will be configured for additional user storage on the same IDE channel of the drive with the operating system. Which of the following jumper configurations should the technician use for the additional drive, if the drive with the operating system is set to MA?

A. Place a jumper on both the MA and CS jumper block of the secondary drive.
B. Place a jumper on the MA jumper block of the secondary drive.
C. Place a jumper on both the SL and CS jumper block of the secondary drive.
D. Place a jumper on the SL jumper block of the secondary drive.

A

D. Place a jumper on the SL jumper block of the secondary drive.

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40
Q

When adding a FireWire adapter to a laptop, which of the following ports would MOST likely be used?

A. MMC port
B. SODIMM slot
C. Express card 34
D. USB 1.1 port

A

C. Express card 34

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41
Q

Which of the following supports both digital and analog signals?

A. DVI
B. HDMI
C. VGA
D. DisplayPort

A

A. DVI

42
Q

Activity logs show a large amount of data downloaded from a company server to an employee’s workstation overnight. Upon further investigation, the technician identifies the data as being outside the scope of the employee’s regular job functions. Which of the following steps should the technician take NEXT?

A. Report through proper channels
B. Document the changes
C. Continue to track more evidence
D. Preserve the chain of custody

A

A. Report through proper channels

43
Q

A finance officer has submitted a request for a new wireless access point. The technician has set up the physical equipment and powered it on, but the router will not recognize it. Which of the following should the technician do to correct the problem?

A. Install firmware updates
B. Run Windows updates
C. Perform RPM updates
D. Use apt-get for updates

A

A. Install firmware updates

44
Q

A technician is installing a network-enabled security system that features IP-based cameras. To access the system remotely, which of the following capabilities is MOST likely to require configuration?

A. VPN passthrough
B. QoS
C. Static IPs
D. Port forwarding

A

D. Port forwarding

45
Q

A user wishes to dispose of a CRT monitor that is no longer working. Which of the following steps should a technician complete before proceeding with the disposal?

A. Break the glass in the CRT in a controlled environment to prevent injury
B. Discharge all capacitors in the CRT and remove them before disposal
C. Ensure familiarity and compliance with all relevant local regulations
D. Ensure that the monitor is no longer working and repair if possible

A

C. Ensure familiarity and compliance with all relevant local regulations

46
Q

Which of the following panel types would allow for the THINNEST possible display monitor?

A. LED
B. CRT
C. DLP
D. Plasma

A

A. LED

47
Q

A technician is preparing to perform a processor upgrade on a critical company server. Which of the following precautions should be taken FIRST before performing such work on a system? (Select TWO).

A. Discharge all capacitors inside the PSU
B. Remove all jewelry
C. Ensure the PSU is plugged into a grounded electrical socket
D. Ensure humidity levels within the room are lowered
E. Put on an anti-static wrist strap

A

B. Remove all jewelry

E. Put on an anti-static wrist strap

48
Q

A datacenter server technician notices that several of the last sticks of RAM which were installed as upgrades have been found damaged due to static electricity. This only occurs in a particular server room within a large datacenter. Which of the following environmental hazards is MOST likely at play here?

A. Humidity levels are well below average
B. Temperature levels are too high
C. Temperature levels are well below average
D. The room does not have enough ventilation

A

A. Humidity levels are well below average

49
Q

Which of the following diagnostics is performed at POST?

A. RAM Self Check
B. Temperature Check
C. Hard Disk Parity Check
D. Plug and Play Compliance Check

A

A. RAM Self Check

50
Q

A technician is installing new hard drives into a server and needs to set IDs to numbers ranging from 0-15. Which of the following types of drives is the technician installing?

A. SATA
B. SCSI
C. USB
D. EIDE

A

B. SCSI

51
Q

Which of the following wireless technologies is primarily setup for video/audio and the frequency is 5 GHz?

A. Cellular
B. 802.11a
C. 802.11b
D. Satellite

A

B. 802.11a

52
Q

When sharing a local printer with network users, which of the following considerations MUST be taken into account to ensure users will be able to print?

A. Network permissions
B. Printer language
C. Print spool priorities
D. Network topology

A

A. Network permissions

53
Q

Which of the following Internet connection types will offer a more consistent upload and download speed?

A. DSL
B. ISDN
C. Satellite
D. Fiber

A

D. Fiber

54
Q

Which of the following laptop displays would provide physical flexibility and transparency?

A. Standard LCD
B. Plasma
C. OLED
D. LED-backlit LCD

A

C. OLED

55
Q

Since calling in an issue two days ago, a user reports that they have not heard from a help desk technician. Which of the following is the MOST appropriate response?

A. Let the user know that there is no record of the initial call.
B. Let the user know that the problem will be escalated immediately.
C. Let the user know that the technician will be out to resolve the problem tomorrow.
D. Close the initial ticket that was issued and open a new help desk ticket for the user.

A

B. Let the user know that the problem will be escalated immediately.

56
Q

Which of the following is the MAIN purpose of cleaning the printer during the imaging process?

A. It prolongs the toner cartridge’s lifecycle
B. It takes off any residual toner left after development
C. It keeps the printer clean and prolongs its usable life
D. It increases the speed of the print process

A

B. It takes off any residual toner left after development

57
Q

A user is trying to use an external hard drive with an incompatible file system. Which of the following tools will allow the user to change the file system on the hard drive?

A. format
B. defrag
C. bootrec
D. chkdsk

A

A. format

58
Q

A technician needs to make several patch cables. Which of the following tools would the technician use to attach the RJ-45 ends to the cables?

A. Loopback plug
B. Punch down
C. Crimpers
D. Cable tester

A

C. Crimpers

59
Q

Two new PCs will have a DVD-RW drive for support use. The PCs will be used for Point of Sales transactions and everything will be password protected or disabled. Which of the following is the BEST way to disable the DVD-RW drives?

A. The Registry
B. Device Manager
C. Disk Management
D. The BIOS

A

D. The BIOS

60
Q

A user, Emily, states that her laser printer has a smudge that repeats itself every couple inches down the center of each page. Which of the following components MOST likely needs replacing?

A. Rollers
B. Fuser
C. Toner drum
D. Pickup assembly

A

C. Toner drum

61
Q

Which of the following printer types needs to have toner replaced as part of the normal maintenance cycle?

A. Inkjet
B. Thermal
C. Impact
D. Laser

A

D. Laser

62
Q

When upgrading RAM in a laptop, which of the following would a technician need to check FIRST in the manufacture’s specifications?

A. Compatibility between CPU and memory module
B. Maximum capacity of the motherboard
C. Number of slots available on the motherboard
D. Maximum capacity of each RAM module

A

C. Number of slots available on the motherboard

63
Q

On which of the following transmission media types can LC connectors be found?

A. UTP
B. STP
C. Coaxial
D. Fiber

A

D. Fiber

64
Q

Which of the following printer types uses an imaging drum as part of the printing process?

A. Thermal
B. Inkjet
C. Laser
D. Impact

A

C. Laser

65
Q

A technician is reviewing the output of an ipconfig command. Which of the following listed IP addresses forwards traffic to another network or subnet?

A. DHCP server
B. DNS servers
C. Subnet mask
D. Default gateway

A

D. Default gateway

66
Q

A technician is tasked with selecting components to build a computer that will be used for computer aided drafting and computer aided modeling. Which of the following components are the BEST choices? (Select TWO).

A. Triple channel memory
B. MIDI sound card
C. Socket 1156 motherboard
D. Onboard graphics
E. Socket 1366 CPU
A

A. Triple channel memory

E. Socket 1366 CPU

67
Q

Which of the following external ports would a technician use to connect a printer? (Select TWO).

A. eSATA
B. COM1
C. VGA
D. USB
E. Parallel
A

D. USB

E. Parallel

68
Q

A technician needs to enable remote connections to a workstation that is to be accessed from an external network. Which of the following settings on the router needs to be configured?

A. Network Address Translation
B. Quality of Service
C. Port forwarding
D. Client-side DHCP

A

C. Port forwarding

69
Q

Which of the following describes the MAIN difference between a plenum rated cable versus a non- plenum rated cable?

A. A reduced production of hazardous fumes when subjected to fire
B. The ability to be bent into tighter turning radiuses within conduit
C. A reduced noise level when bundled in groups of 20 or more
D. The ability to transmit data with fewer cross-talk interruptions

A

A. A reduced production of hazardous fumes when subjected to fire

70
Q

A technician is trying to install an ExpressCard device for a user. The user’s laptop is confirmed to have one spare slot for ExpressCard devices, however, the card is simply too large to fit into the labeled port. Which of the following is MOST likely the issue?

A. The slot is for ExpressCard/34 devices.
B. The slot is for ExpressCard/54 devices.
C. The slot is for PCMCIA Type I devices.
D. The slot is for PCMCIA Type II devices.

A

A. The slot is for ExpressCard/34 devices.

71
Q

Which of the following is a MAIN difference between a laptop docking station and a laptop port replicator?

A. Docking stations provide power to the laptop
B. Port replicators plug into a special connector
C. Docking stations plug into a USB connection
D. Port replicators enable better video sharing

A

A. Docking stations provide power to the laptop

72
Q

Which of the following is another description of a default gateway?

A. The DNS server
B. The inverse subnet mask
C. The route of last resort
D. The subnet network address

A

C. The route of last resort

73
Q

Which of the following wireless networking standards can operate at two different frequencies simultaneously?

A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n

A

D. 802.11n

74
Q

A technician is given a failed memory module with 184 pins and is told to order a replacement. Which of the following modules will the technician order?

A. DDR
B. DDR2
C. DDR3
D. SODIMM

A

A. DDR

75
Q

A technician has connected a laptop to a television via HDMI cable. The entire display cannot be seen on the television. Which of the following settings should the technician modify?

A. Keystone
B. Resolution
C. Privacy filter
D. Frame rate

A

B. Resolution

76
Q

A client has requested the use of an AMD CPU on a workstation computer. Which of the following motherboard sockets MUST be utilized for this customer’s PC?

A. FM2
B. Socket H
C. ZIF
D. 2011

A

A. FM2

77
Q

Which of the following RAM types is rated at PC2400?

A. DDR
B. DDR2
C. DDR3
D. SDRAM

A

A. DDR

78
Q

Which of the following display types would provide the HIGHEST picture quality for a large-screen display?

A. LCD
B. OLED
C. Plasma
D. CRT

A

C. Plasma

79
Q

Which of the following protocols is used to resolve an IP address to domain name?

A. DHCP
B. SMB
C. LDAP
D. DNS

A

D. DNS

80
Q

A SOHO is considering a purchase of several printers that will facilitate printing on both sides of the media. Which of the following optional add-ons will provide this functionality?

A. Collate
B. Duplex
C. Fast draft
D. Paper type

A

B. Duplex

81
Q

A user wants to quickly share pictures between mobile devices. The devices will be in close proximity so the necessity of a third party service and/or another networking device is not required. Which of the following is the BEST option for this scenario?

A. NFC
B. USB
C. IR
D. WiFi

A

A. NFC

82
Q

When changing the RAM on a laptop, in which of the following locations is the memory MOST likely to be found? (Select TWO).

A. On the bottom of the laptop
B. Under the touchpad
C. Behind the LCD screen
D. In the optic drive bay
E. Under the keyboard
A

A. On the bottom of the laptop

E. Under the keyboard

83
Q

Which of the following should be removed prior to replacing or upgrading memory in a laptop?

A. Hard drive
B. Optical drive
C. Wireless card
D. Battery

A

D. Battery

84
Q

Which of the following is an example of a Class A IP address?

A. 10.4.0.1
B. 169.254.0.1
C. 192.168.17.3
D. 254.200.53.5

A

A. 10.4.0.1

85
Q

Which of the following PC configurations would benefit the MOST from additional processor cores?

A. Virtualization Workstation
B. File Sharing Server
C. Office Productivity PC
D. Thin Client

A

A. Virtualization Workstation

86
Q

Which of the following are steps to take before replacing or updating the memory in a laptop? (Select TWO).

A. Unplug the AC power adapter
B. Remove the keyboard and touchpad
C. Separate the screen from the base
D. Remove the battery
E. Remove all of the screws from the bottom of the case
A

A. Unplug the AC power adapter

D. Remove the battery

87
Q

Peter, a client, wants to purchase a new hard drive to replace the boot drive in his workstation. Peter wants the fastest performance for the new boot drive. Which of the following drive types should be selected?

A. SCSI Drive
B. 7200 RPM SATA
C. 10K RPM SATA
D. Solid State Drive

A

B. 7200 RPM SATA

88
Q

When replacing the CPU in a laptop, which of the following locations should have thermal grease applied?

A. Connection points on the system board
B. Bottom of the CPU
C. Top of the CPU
D. Axis of the cooling fan

A

C. Top of the CPU

89
Q

Which of the following video cable types would be MOST likely to experience gradual, degraded signal quality over a long distance?

A. HDMI
B. DisplayPort
C. VGA
D. DVI

A

C. VGA

90
Q

A user is searching for a piano keyboard to connect to a PC. The user would like the keyboard to communicate with the PC. Which of the following features should the user look for on a piano keyboard to BEST facilitate this?

A. MIDI
B. USB
C. TCP
D. HDMI

A

A. MIDI

91
Q

Peter, a user, wants to modify the fan speed settings on his PC. Which of the following locations allows the fan speed settings to be changed?

A. BIOS
B. Device Manager
C. Motherboard Jumpers
D. Computer Management

A

A. BIOS

92
Q

Which of the following will provide the BEST protection against power failures and data loss?

A. Auto-switching power supply
B. Uninterruptible power supply
C. Line conditioner
D. Surge suppressor

A

B. Uninterruptible power supply

93
Q

Which of the following printing technologies uses piezoelectric pressure pads to produce small bubbles that are moved to the paper?

A. Impact
B. Thermal
C. Laser
D. Inkjet

A

D. Inkjet

94
Q

A user has a wireless home office and would like to add file storage and print server to the domain. The user has only enough funds to upgrade one feature on the server. Which of the following would be the MOST beneficial upgrade for this PC role?

A. Add a second multi-core processor for faster computations
B. Add a Gigabit Ethernet card for fast file transfers.
C. Replace Windows XP Professional with the newer Windows 7 Home Premium
D. Add an additional hard drive to create a RAID 0

A

D. Add an additional hard drive to create a RAID 0

95
Q

A technician has configured a network print queue for a printer that was just installed. Which of the following ports would the technician use to add the printer to the local workstation?

A. USB
B. COM
C. LPT
D. TCP/IP

A

D. TCP/IP

96
Q

Which of the following computer components are located on the Northbridge? (Select TWO).

A. Hard drive
B. CPU
C. Fan
D. RAM
E. Audio
A

B. CPU

D. RAM

97
Q

Which of the following topologies would cause the network to be segmented if any one machine went offline?

A. Bus
B. Mesh
C. Star
D. Hybrid

A

A. Bus

98
Q

Which of the following private network types would MOST likely be used for a corporation with 100,000 employees?

A. Class A
B. Class B
C. Class C
D. APIPA

A

A. Class A

99
Q

A technician, Emily, is working on the CEO’s laptop and notices that there are some confidential documents scattered all over the desk. Which of the following is the BEST course of action to follow?

A. Read the scattered documents to see if there are any new company rules going into effect
B. Move all the documents to one side of the desk and leave them there
C. Continue working while ignoring the documents on the desk
D. Contact the CEO before proceeding with work and ask them to store them in a safe place

A

D. Contact the CEO before proceeding with work and ask them to store them in a safe place

100
Q

A user reports the inability to access a company server using the FTP protocol. A technician finds other ports to the server seem to work normally. The technician has determined the problem is an incorrectly configured software firewall on the user’s machine. Which of the following is MOST likely the cause?

A. Incoming connections on port 445 are blocked.
B. Outgoing connections on port 443 are blocked.
C. Incoming connections on port 143 are blocked.
D. Outgoing connections on port 80 are blocked.
E. Outgoing connections on port 21 are blocked.

A

E. Outgoing connections on port 21 are blocked.