HR-Chapter 11

Question 1

Performance management

Answer 1

Is an approach to managing people. It comprises a set of practices ,tools and processes used by managers to plan, direct and improve the performance of employees in line with achieving the overall strategic objectives of the organizations

Question 2

Process

Answer 2

-Set a clear purpose and vision
-Break it down into supporting goals, objectives and strategy
-These goals and objectives are cascaded down to the various divisions, sections or departments of the org
-MBO relies on the manager and employee collaborating in the setting of objectives ,allowing the employee to be involved, and to manage ,his or her own performance

Question 3

The performance management process

Answer 3

1)Strategic business objectives
2)Meeting to agree on personal objectives
3)Assessing performance
4)Meeting to review performance

Question 4

Strategic business objectives

Answer 4

Clarify the strategic objectives of the organization and specifically translate the high-level organizational objectives into departmental or tram objectives. Finding a way to clearly communicate these objectives is a vital part of the process

Question 5

Assessing performance

Answer 5

-Continuous feedback
-Formal reviews
-Methods of appraisal
Objective setting(SMART)
Critical incident technique
Comparative rankings
Ranking
Paired comparison ranking
Forced distribution

Question 6

Key principles underlying the objective setting-Step 2

Answer 6

Involvement
Alignment
Clarity
Empowerment
Feedback
Congruence
Growth

Question 7

Involvement:

Answer 7

The employee should be involved in the assessment of his or her performance.

Question 8

Alignment:

Answer 8

Employee output should be coordinated with company goals.

Question 9

Clarity:

Answer 9

The employee should have clear targets to work towards, as
these provide direction

Question 10

Empowerment:

Answer 10

Employees should be empowered in their jobs

Question 11

Feedback:

Answer 11

Two-way communication should exist between manager and subordinate, which will improve their relationship

Question 12

Congruence:

Answer 12

There should be congruence, whereby the employee can align personal goals and organizational goals

Question 13

Growth:

Answer 13

Employees’ competence and personal growth are promoted; training and development needs are identified.

Question 14

Key characteristics of objectives
SMART-Step 2

Answer 14

-Specific: something to aim towards
-Measurable: to permit objectivity
-Acceptable :not imposed upon someone
-Realistic and reasonable: within reach
-Time bound or deadline :with completion dates and interim targets

Question 15

Step 4

Answer 15

-Preparation and set up
-Starting the discussion
-Giving effective feedback during the meeting

Question 16

Managing poor performance

Answer 16

1)Agree that there is a problem and what the problem is
2)Explore and identify reasons for the performance problem
3)Agree on corrective action
4)Implement corrective action
5)Monitor progress