Lecture 4: Teamwork Flashcards Preview

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Flashcards in Lecture 4: Teamwork Deck (20)
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1
Q

Social Influence

A

the presence of others influences our attitudtes and
behaviors
• Social facilitation
• Social inhibition

2
Q

Synergy

A
he outcome of interactions in a group
• Positive synergy (2+2=5)
• Social compensation
• Negative synergy (2+2=3)
• Social loafing
• Process loss
3
Q

Group norms

A
expected behavior or belief that
is established (formally / informally) by a group
4
Q

Conformity

A

changing our behavior or belief due to

real or imagined group pressure

5
Q

Obedience

A

changing our behavior in response to a direct command

6
Q

Ostracism

A

• Ignoring and excluding an individual from the group.
• It threatens the fundamental need to belong.
• Strong negative link to individual‘s well-being.
• It triggers the same area of the brain that’s active when we feel physical
pain (Williams, 2009). Each time an individual was excluded (even non
intentionally) the brain’s dorsal anterior cingulate cortex lit up.
• Increased job turnover.
• Ostracism (91%) is more common than
harrasment (45%) (O‘Reilly et al., 2014).

7
Q

Deindividuation

A

• Loosened self-awareness and self-monitoring leading to impulsive and
antisocial acts.
• Those who have greater levels of self-awareness
show lower rates of anti-normative behavior
because of deindividuation.
• Le Bon suggests that anonymity, suggestibility,
and contagion can turn groups of people into
so-called “psychological crowds.”
• Diffusion of responsibility leads to less
feelings of personal guilt when committing
aggressive acts.

8
Q

Socialization

A

the process where members learn the values, symbols

and expected behavior in a group.

9
Q

Six socialization tactics

A
10
Q

McGrath‘s model of group tasks

A
11
Q

Advice teams

A

Providing information for the decision

making of the management.

12
Q

Quality circle

A

a participatory management
technique that includes the help of employees
in solving problems related to their own jobs.

13
Q

Total quality management (TQM)

A

striving for long

term success focusing on customer satisfaction.

14
Q

Just in time (JIT)

A

inventory management method of

receiving goods when needed

15
Q

Action teams

A
  • They exhibit peak performance on demand.
  • Specialized knowledge, skills and contribution.
  • Very high need for coordination.
16
Q

Project teams

A

Cross functional /cross organizational, specialized knowledge, combining
a wide range of expertise.
• Solving non conventional and challenging
problems.

17
Q

Project –

A

a unique endeavour to complete a certain outcome within a

limited time and with limited resources.

18
Q

Production teams

A
  • Performing day-to-day, core operations.
  • Medium to low technical specialization.
  • Still a high level of coordination needed.
19
Q

Japanese teamworking

A
• Lean production, removal of „waste“
• Minimum staffing, multitasking, multi-machine operation,
repetitive short cycle work
• Powerful first line supervision
• Conventional hierarchy
20
Q

Team autonomy

A

• Empowerment – giving employees more
authority and decision making responsibility.
• It fosters job satisfaction, organizational
commitment, organizational citizenship
behavior and job performance.
• Power should be put where needed.
• People are intrinsically motivated by power
and opportunity.
• Empowered individuals have a strong sense
of self-efficacy (the feeling of „making things
happen“).
• Requires management tolerance.