Lesson 1 Creating a High Performing Team Flashcards
RACI matrix
A common type of responsibility assignment matrix that uses Responsible, Accountable, Consult and Inform designations to clarify assignments
Pre-assignment tools
Tools and techniques to support skills appraisals
Virtual teams
a team that supports the project with little or no time spent meeting face-to-face in person
Stakeholder
An individual, group or organization that may affect, be affected by, pr perceive itself to be affected by the project
servant leadership
leadership style which promotes serving the team to ensure the team is provided with the proper tools, environment and support to achieve its objectives
physical resources
non-human resources applied to a project
team charter
a document that records team values, operational guidelines and expectations regarding acceptable behavior
ground rules
expectations regarding acceptable behavior
conflict resolution methods
methods to address conflict to include “withdraw/avoid,” “smooth/accommodate,” “compromise/reconcile (lose/lose),” “force/direct (win/lose),” and “collaborate/problem solve (win/win)”
brainstorming
free-form session led by a facilitator to generate ideas and to build on them
service level agreement (SLA)
an agreement between the provider of the service and the user that defines the level of service expected
resource calendars
calendars that define the working shifts and days and availability of resources
go-live blackouts
period of times when changes are suspended in order to stabilize the solution or environment
expert judgment
judgment provided by experts in a knowledge area, discipline, industry, practice, etc. as appropriate for the activity being performed
lessons learned
knowledge gained through the project and the project experience
KANO model
model which prioritizes features or capabilities of a product or service based on Basic, Performance or Excitement factors (from the end user perspective)
MoSCoW analysis
prioritization process for features or requirements for a service or product which uses Must Have, Should Have, Could Have and Won’t Have
Paired comparison analysis
prioritization method which compares a pair of items at a time
100 points method
voters are provided 100 points and use those points to score requirements or features
fist or five
technique using hands and fingers to achieve consensus; a fist is disagreement, an open hand is full agreement
roman voting
thumbs up or thumbs down
polling
simple polling of team members to determine points of view
planning poker
a technique used to obtain consensus on relative estimates using cards
dot voting
voting process using dots distributed to voting members
