MANA 3318 Ch. 09

Question 1

group

Answer 1

two or more people with common interests, objectives, and continuing interaction

Question 2

work team

Answer 2

a group of people with complementary skills who are committed to a common mission, performance goals, and approach for which they hold themselves mutually accountable

Question 3

teamwork

Answer 3

joint action by a team of people in which individual interests are subordinated to team unity

Question 4

psychological intimacy

Answer 4

emotional and psychological closeness to other team or group members

Question 5

integrated involvement

Answer 5

closeness achieved through tasks and activities

Question 6

norms of behavior

Answer 6

the standards that work group uses to evaluate the behavior of its members

Question 7

group cohesion

Answer 7

the “interpersonal glue” that makes members of a group stick together

Question 8

social loafing

Answer 8

the failure of a group member to contribute personal time, effort, thoughts, or other resources to the group

Question 9

loss of individuality

Answer 9

a social process in which individual group members lose self awareness and its accompanying sense of accountability, inhibition, and responsibility for individual behavior.

Question 10

status structure

Answer 10

the set of authority and task relations among a group’s members

Question 11

task function

Answer 11

an activity directly related to the effective completion of a team’s work

Question 12

maintenance function

Answer 12

an activity essential to effective, satisfying interpersonal relationships within a team or group

Question 13

self-managed team

Answer 13

a team that makes decisions that were once reserved for managers

Question 14

upper echelon

Answer 14

a top-level executive team in an organization