Mandatory's Summary of Experience Flashcards
(20 cards)
Can you tell me about a process change that was implemented after client care feedback
Following feedback given by a party in R-R procurement surrounding site presence for their team, I ensured I would sit with this side of the business 1 day a week during my time on the framework, as they were a key stakeholder and one of our clients (they appoint T&T). Previously my energy went into the Project lead and the construction project itself.
What’s included in the Client Care questionnaires you regularly send out?
6 question feedback form
- Quality of service
- Satisfaction with leadership
- Individual Performance
- Likelihood to recommend out of 10
- Overall performance out of 10
- Services improvement suggestions
Can you tell me about a time you negotiated a TC / CE / FA
TC - Supplier only went to 2 quotations for decoration fit-out, I requested a further supplier be approached, and upon quotation was the most cost efficient by £4K.
DACI - Negotiated down supervisor / Site Manager time allowed for within a survey CE.
FA - Negotiated down the FA after incorrect inclusion of supplier cost was discovered to have not been paid by the contractor in my final assessment
Can you tell me about a RICS publication relating to Health & Safety, and three key areas within?
RICS Surveying Safely Professional Standard
- Personal and Corporate responsibilities for members and firms (safe person concept - each individual takes responsibility for health & safety of theirs and their colleagues)
- Assessing hazards and risks (hierarchy of risk control)
- Fire Safety
Can you tell me about a Site Induction?
at R-R Raynesway I entered site, signed in, sat induction training (for site) which directed me toward the welfare facilities, competent/responsible individuals & key duties
Can you tell me about a KPI session
Recent one highlighted the near misses in month, good spots, sub-contractor RAMs, and hot-topics
KPI’s on Safety, Quality, Commercial/Cost, Delivery/Handover/FA, customer satisfaction, process & behaviours, satisfaction
what advise would you give to a client if you noted a financial red flag during a tender assessment
If I noticed a financial red flag, I would undertake a secondary credit check (Experian / Dunn & Bradstreet) after producing ratio analyses, then raise my concerns with my line manager/commission manager, and following their confirmation, raise findings with the client and recommend they source further financial advise on the matter.
What was the importance of cashflow forecasting for the ZCTC project
the Grant stipulations for drawdowns meant timing and the amount of money for each grant was imperative to understand and accurately forecast.
What would you include in your business plan if you were setting up your own business
- Forecast of first year turnover (to set PII limit)
- Strategic objectives with means to achieve them
- nature of services provided and staff details
What are the pillars of dispute resolution
1 Negotiation
2 Mediation (or third party intervention)
3 Adjudication/ Arbitration/ Litigation
How did you advise your client on TPI/Inflationary inclusions
I advise that I utilise BCIS due to the construction specific properties involved in their calculations; and agree the date for which inflation is applied in line with project brief.
You mentioned techniques for mitigating/managing unconscious biases, what are these?
- being self-aware / undertaking training
- don’t make rushed/instinctive decisions (especially when tired/stressed
- Involve more than one party in decision making situations
How can you ensure / contribute to an inclusive environment
Ensure client is aware of Approved Document M - Minimum requirements for access to and use of buildings, as well as Section 149 as well as detailing to my client the economic power of the ageing population reinforcing the need to accommodate the different ways in which people use the built environment
Can you talk me around the NTU Maudslay Retrofit sustainable technologies
Used Brise soleil - systems and strategies that control the amount of sunlight entering a building or outdoor space, reducing heat gain and glare while improving comfort and energy efficiency
Used a green wall - improved air quality, temperature regulation, noise reduction, and enhanced biodiversity.
Can you talk to me about a time you advised your client on carbon levels of a project
Advised my client at RIBA Stage 1, a benchmarked carbon assessment impact of the ZCTC project, which measured typical materials used on a research facility in kgCO2e/kg / m2 and informed on carbon levels attracted through construction - a typical range was 500kgC02e/kg/m2, and to achieve net zero the UoN needed to be in a range of 400.
What is your clients inclusivity policy
aims to create a respectful and supportive environment where everyone can thrive, fostering a sense of belonging and enabling individuals to reach their full potential.
Can you tell me the relevant documentation/regulation/legislation for Diversity, Inclusion and teamworking?
IEQM, RACI matrix (Responsible, Accountable, Consulted, Informed), Tuckman’s Theory
Can you tell me the relevant documentation/regulation/legislation for Inclusive Environments
Approved Document M, Equality Act, Section 149
Can you tell me the relevant documentation/regulation/legislation for Data Management
GDPR/Data Protection Act, Freedom of information act
Can you tell me the relevant documentation/regulation/legislation for Conflict Avoidance
- RICS Conflict Avoidance Practise Information
- HGRCA & LDEDCA
- Dispute Resolution Toolkit (provides a framework for parties to resolve issues)
