Motivation In Theory and Practice (1.4.4) Flashcards
(27 cards)
What is motivation?
Refers to the inner desire or willingness that propels a person to take action and achieve a specific goal or outcome. Play’s a critical role in a business’s success and can have a significant impact on productivity, reliability and loyalty of workers and labour turnover rates.
What Benefits can Motivated Staff provide? (6 Benefits)
-Increased Creativity
-More Productive
-Provide better Customer Service
-More innovative
-Better at closing Sales
-More reliable and dependable
What is Multi-Skilling?
Allowing staff to train in different departments and rotate around Job Roles. More Skills could mean more progression opportunities increasing motivation of the employee. It could reduce the experiences in the team and so the Job Role is performed at a lower standard.
What are the 4 theories of Employee Motivation?
-Taylor’s Scientific Managements
-Maslow’s Hierarchal Structure
-Herzberg’s Two-Factor Theory
-Mayo’s Theory of Motivation
What is Taylor’s Scientific Managements? (Taylorism)
Management Theory which uses scientific Methods to analyze the most efficient production process in order to increase Productivity. Incentives are then provided for performance.
What is Maslow’s Hierarchal Structure?
Motivational Theory in Phycology consisting of Hierarchal Levels. The 5 Levels are:
1. Self-Actualization- Offer opportunities to pursue passions + interests.
2. Self-Esteem- Provide recognition for employees accomplishments.
3. Love+ Belonging- Encourage teamwork + sense of community.
4. Safety- Job security, fair pay + safe working conditions.
4. Physiological- Businesses can provide necessities (water + food, breaks)
He said that these 5 things needed to be achieved before an individual could work.
What do each of the levels of Maslow’s Hierarchal Structure mean?
Self-Actualization: Creativity, Problem solving
Self-Esteem: Self- Worth, accomplishment + respect
Love+ Belonging: Teamwork, friendship + Family
Safety/Security: Order + Control
Phycological: Biological requirements needed for human survival. e. g air, food, drink, shelter etc..
What is Herzberg’s Two-Factor Theory?
Two types of factors that affect employee motivation and job satisfaction.
1. Motivators= job satisfaction and motivation.
2. Hygiene factors don’t necessarily lead to job satisfaction but absence causes dissatisfaction which decreases motivation.
What is Mayo’s Theory of Motivation?
Suggests employees are more motivated by social + relational factors than by monetary or environmental factors. Key to improving productivity and job satisfaction lies in understanding and improving the relationships between workers, supervisors, and management.
What Motivates Staff in a work place? (6 Factors)
-Achievement
-Recognition
-Work itself
-Responsibility
-Advancement
-Growth
What Demotivates Staff in a work place? (5 Factors)
-Bureaucracy
-Relationships
-Job security
-Status Salary
-Work Conditions
Summary of 4 Motivation Theories?
Taylor: People work best when paid more for working faster (money=motivator)
Maslow: Must satisfy peoples physical, safety, social, esteem, self-actualization needs =motivates.
Herzberg’s: Hygiene demotivates + motivators make people work better.
Mayo: Relationship + Social increases Productivity. Work better when involved +valued as part of team
What are the Two Types of Motivation?
Financial and Non-Financial Motivation
What are types of Financial Motivation? ( 5 Types)
1.Piece Rate
2.Commision
3.Bonuses
4. Profit Share
5. Performance Related Pay
What is Piece Rate and what are the Advantages and Disadvantages?
Piece Rate: Employees get an amount per item made not fixed hourly rate.
Ad: Increases Productivity, Easier Wage Calculation, Minimal Supervision.
Dis: Quality deteration, Health risks could be faced due to fatigue.
What is Commission and what are the Advantages and Disadvantages?
Commission: Fee paid to employee after task done ( usually selling a product).
Ad: Motivates employee to word harder, more efficient, Higher potential income + Flexible Hours.
Dis: Income can be unpredicted, Increased Stress, aggressive environment.
What are Bonuses and what are the Advantages and Disadvantages?
Bonuses: Financial Compensation above and beyond normal payments.
Ad: Increases Motivation, Increases Productivity, Boosts Earnings, Shows appreciation
Dis: Unrealistic expectations, Employee competition, Inhibiting Teamwork, Additional Cost.
What is Profit Share and what are the Advantages and Disadvantages?
Profit Share: Where employees receive proportion of business Profit.
Ad: Encouraging Higher Productivity, Improved Customer Service + quality, Teamwork.
Dis: Potential for Conflict, May reduce company’s Cash Flow
What is Performance Related Pay and what are the Advantages and Disadvantages?
Performance Related Pay: Way a business can reward its employees when they meet a targeted goal.
Ad: Sets framework to improve performance, improves employee focus, rewards best workers, highlights performance effectively
Dis: Competitive, Short- Term Goals, Demotivating
What are the Types of Non- Financial Methods of Motivation? (6 Types)
- Delegation
- Consultation
- Empowerment
- Teamworking
- Flexible Working
- Job Rotation
- Job enrichment
What is Delegation and what are the Advantages and Disadvantages?
Delegation: Assignment of authority to a person so they can carry out specific tasks.
Ad: Boosts teamwork, improves productivity, provides enthusiasm, innovates + cooperates.
Dis: Insufficient training or skills, morale issues
What is Consultation and what are the Advantages and Disadvantages?
Consultation: Communicating with employees to advise them on how to improve.
Ad: Builds trust, Good work relations, Find problems early and solves them, prevents potential disaagrements.
Dis: High Turnover of workers, Time-consuming, Lack of Benefits.
What is Empowerment and what are the Advantages and Disadvantages?
Empowerment: Motivates employees to do tasks. Helps them take initiative.
Ad: Faster problem solving, Higher production, motivates to do best.
Dis: Increased risk of mistakes, Increases conflict.
What is Team Working and what are the Advantages and Disadvantages?
Team Working: Process of different groups of people working together to achieve a common goal.
Ad: Idea generation, improves Productivity, boosts morale, Lean faster when working together, Personal Growth.
Dis: Communication issues, resistance from managers, delays in projects, inability to see which members contributed where.
