Organizational Effectiveness and Development

Question 1

Used to maintain and grow org effectiveness and efficiency through planned interventions

Answer 1

Organizational Development

Question 2

Stepping in to interrupt current state in order to examine a situation more closely and make changes that could improve outcomes

Answer 2

Organizational Effectiveness and Development (OED) Interventions

Question 3

Identify and correct problems before they begin affecting performance

Answer 3

Proactive Interventions

Question 4

Resolve a problem and bring an org back on course toward its strategic goals

Answer 4

Remedial Interventions

Question 5

HR’s role in org design

Answer 5

• provide leaders with structural diagnosis by identifying root causes of org performance issues
• help leaders evaluate range of clear design options
• ensure leaders align org design decisions with short and long term strategic goals
• help leaders understand their role in properly implementing the structure
• continually monitor structure for strategic alignment
• plan for internal and external resources needed to deliver

Question 6

Degree to which tasks are performed as separate jobs - too much can hamper collaboration and innovation

Answer 6

Work Specialization

Question 7

How decisions are made within org and at what level

Answer 7

Decision-making authority

Question 8

Trend for hierarchical layers

Answer 8

to reduce number of layers and waste within orgs, resulting in a flatter, more efficient org

Question 9

Number of individuals who report to a supervisor

Answer 9

Span of Control

Question 10

Effect of a wider span of control

Answer 10

Allows subordinates to communicate directly with their ultimate supervisor and decision maker, but can slow an org down

Question 11

Line of authority within an org

Answer 11

Chain of Command

Question 12

Extent to which rules, policies, procedures govern the behavior of employees in the org

Answer 12

Formalization

Question 13

Way an org groups its jobs and aligns effort

Answer 13

Departmentalization

Question 14

Structure where departments are defined by the services they contribute to the org’s mission (i.e. sales, marketing, HR, etc)

Answer 14

Functional Structure

Question 15

Structure in which departments are grouped under major product divisions, each with their own sales, marketing, etc.

Answer 15

Product Structure

Question 16

Structure where departments are grouped under geographical region or countries

Answer 16

Geographic Structure

Question 17

Structure that combines departmentalization by division or program and function to gain benefits of both, creates a dual chain of command

Answer 17

Matrix Structure

Question 18

RACI Matrix

Answer 18

Responsible, Accountable, Consult, and Inform - each individual will be assigned one of these roles

Question 19

Identifies the talent needs of the org and develops existing staff and builds a talent pool

Answer 19

Talent Development Interventions

Question 20

4 Steps to Org Culture interventions

Answer 20

1. Describe current culture
2. Identify the aspirational culture
3. Identify gaps and conflicts
4. Develop change initiatives

Question 21

4 Stages to the Team Formation process

Answer 21

1. Forming
2. Storming
3. Norming
4. Performing

Question 22

Characteristics of the Forming stage

Answer 22

Low levels of commitment and communication - time to provide vision, expectations, and encourage perserverance

Question 23

Characteristics of the Storming stage

Answer 23

High levels of conflict and dissent - enforce ground rules, increase engagement, and provide coaching

Question 24

Characteristics of the Norming stage

Answer 24

Growing sense of a common direction, defined responsibilities and processes - facilitate communication and group decision-making

Question 25

Characteristics of the Performing stage

Answer 25

High levels of productivity and self-direction - monitor, evaluate, foster improvement, motivate by celebrating accomplishments

Question 26

Amount of difference in skills, knowledge, and abilities of team members

Answer 26

Skill Diversity

Question 27

Where power to make decisions is concentrated

Answer 27

Authority Dispersion

Question 28

Typical longevity of a team

Answer 28

Permanence

Question 29

3 Types of roles individuals play within groups

Answer 29

1. social roles
2. task roles
3. dysfunctional roles

Question 30

Purpose of a team-building intervention

Answer 30

To facilitate the alignment of the management team with the team’s mission and goals, and to develop effective dynamics for working together to accomplish these goals