Process Mapping 01 Flashcards
(17 cards)
- p 4 . What is a RELATIONSHIP MAP?
a RELATIONSHIP MAP depicts the “PARTS” of an ORGANIZATION, and the INTERNAL or EXTERNAL SUPPLIER-CUSTOMER RELATIONSHIPS.
- p 4 . What is a RELATIONSHIP MAP?
a RELATIONSHIP MAP depicts the “PARTS” of an ORGANIZATION, and the INTERNAL or EXTERNAL SUPPLIER-CUSTOMER RELATIONSHIPS.
- What are the three components of a RELATIONSHIP MAP?
a. Suppliers
b. The organization
c. Customers.
- What does a RELATIONSHIP MAP show?
it DOES NOT explicitly show the INPUT/OUTPUT connections or linkages among SELECTED PARTS of the organization.
- What does the RECTANGLE symbol represent?
a CLUSTER of resources and activities that often represent DEPARTMENTS or FUNCTIONS, i.e., structural building blocks of that organization.
- What are the KEY FEATURES of RELATIONSHIP MAPS?
a. Supplier-Organization-Customer
b. Part/Whole Relationships
c. Supplier-Customer Relationships
- What is the SUPPLIER-ORGANIZATION-CUSTOMER component of a Relationship Map?
a. An organization is one link in a BROADER VALUE CHAIN.
b. ORGANIZATIONS take resources and convert those resources into another CUSTOMER VALUED form.
- What is the PART/WHOLE RELATIONSHIPS component of a Relationship Map?
The PARTS are COMPONENTS; they are also subsets of a WHOLE (set) of LIKE COMPONENTS.
- What is the SUPPLIER-CUSTOMER RELATIONSHIP component of the Relationship Map?
a. Organizations (WORK SYSTEMS) are made up of INTERDEPENDENT COMPONENTS.
b. A SUPPLIER-CUSTOMER RELATIONSHIP is a type of interdependency between one organization part (component) and another.
- What are the three components of a RELATIONSHIP MAP?
a. Suppliers
b. The organization
c. Customers.
- What does a RELATIONSHIP MAP show?
it DOES NOT explicitly show the INPUT/OUTPUT connections or linkages among SELECTED PARTS of the organization.
- What does the RECTANGLE symbol represent?
a CLUSTER of resources and activities that often represent DEPARTMENTS or FUNCTIONS, i.e., structural building blocks of that organization.
- What are the KEY FEATURES of RELATIONSHIP MAPS?
a. Supplier-Organization-Customer
b. Part/Whole Relationships
c. Supplier-Customer Relationships
- What is the SUPPLIER-ORGANIZATION-CUSTOMER component of a Relationship Map?
a. An organization is one link in a BROADER VALUE CHAIN.
b. ORGANIZATIONS take resources and convert those resources into another CUSTOMER VALUED form.
- What is the PART/WHOLE RELATIONSHIPS component of a Relationship Map?
The PARTS are COMPONENTS; they are also subsets of a WHOLE (set) of LIKE COMPONENTS.
- What is the SUPPLIER-CUSTOMER RELATIONSHIP component of the Relationship Map?
a. Organizations (WORK SYSTEMS) are made up of INTERDEPENDENT COMPONENTS.
b. A SUPPLIER-CUSTOMER RELATIONSHIP is a type of interdependency between one organization part (component) and another.
- Insert fig 1.1
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