Process Mapping 02

Question 1

1. p 6. What is a CROSS-FUNCTIONAL PROCESS MAP or SWIMLANE DIAGRAM?

Answer 1

it illustrates WORKFLOW in organizations.

Question 2

2. What is a WORKFLOW?

Answer 2

a WORKFLOW consists of a SET AND SERIES of interrelated WORK ACTIVITIES and RESOURCES that follow a distinct path as WORK INPUTS (resources) get transformed into OUTPUTS (items) that CUSTOMERS VALUE.

Question 3

3. What is the origin of the name CROSS FUNCTIONAL PROCESS MAP?

Answer 3

it means the WHOLE (end to end) work process CROSSES several functions or other organization entities.

Question 4

4. Whereas a RELATIONSHIP MAP only shows the PARTS of an organization, the CROSS FUNCTIONAL PROCESS MAP shows:

Answer 4

the work that take splice within each part.

Question 5

5. Note that the rectangles that represent ORGANIZATION PARTS on a RELATIONSHIP MAP become:

Answer 5

HORIZONTAL BANDS or SWIMLANES on the CROSS FUNCTIONAL PROCESS MAP.