Process Mapping 08 Flashcards
(8 cards)
1
Q
- See Fig 6.10 in Pictures Folders
A
See Fig 6.11 in Pictures Folders
2
Q
- See Figure 6.12 in Pictures Folders
A
n
3
Q
- What are the BOUNDARIES of the work shown on the FLOWCHART?
A
a. Work starts when car info is obtained from customer.
b. Work ends by placing a job packet in the car.
4
Q
- What COMPONENTS OF WORK does this map show?
A
a. ACTIVITIES: INPUT and OUTPUT
b. RESOURCES: COMPUTER and PRINTER.
5
Q
- What features of work does it show?
A
VALUE CREATING and NON VALUE CREATING activities.
6
Q
- What PROPERTIES OF WORK does it show?
A
VALUE, WASTE (resource utilization).
7
Q
- Are you able to trace the flow of the MAJOR INPUT as it is converted into an OUTPUT?
A
a. YES, the MAJOR INPUT of Customer Information gets entered into a computer and ends up in a written service order.
b. Two OTHER INPUTS are an EMPTY JOB PACKET and the CAR KEYS. The SERVICE ORDER and KEYS are placed into the EMPTY JOB PACKET; the FULL Job Packet is placed in the car.
8
Q
- Is there any WASTE present?
A
Yes, mostly MOTION and some INSPECTION.
