RWS Quiz Q8 Electronic Mail

Question 1

A ________________ is a message sent via internet along with the web in a formal workplace.

Answer 1

professional e-mail

Question 2

A ____________ does not require detailed and elaborative content.

Answer 2

regular mail

Question 3

Basic Parts of an Email Message:

Answer 3

Subject Line
Sender
Recipient
Salutation
Email Body
Closing
Signature
Attachments

Question 4

Basic Parts. What is the email about? This summarizes the email and make it sound important enough to be read.

Answer 4

Subject Line

Question 5

Basic Parts. The email address of the person who sent the message appears here. Most services display the person’s name before email address.

Answer 5

Sender

Question 6

Basic Parts. If you are receiving the message, your email address probably won’t appear here. Instead, you might see wording like “to me.”

Answer 6

Recipient

Question 7

Subparts of Recipient

Answer 7

Carbon Copy (CC)
Blind Carbon Copy (BCC)

Question 8

Subparts of Recipient. People who receive the email for their own information, but who are not expected to reply. When you press “reply all,” all of these addresses receive your response.

Answer 8

Carbon Copy (CC)

Question 9

Subparts of Recipient. People who receive the email but are not listed as recipients. Senders use the BCC section if they don’t want recipients to know who else has received the email. They do not receive “reply all” responses.

Answer 9

Blind Carbon Copy (BCC)

Question 10

Basic Parts. After the subject line, your __________ is the next part that the recipient will see. Don’t skip this part unless you are emailing back and forth quickly with someone in a virtual conversation.

Answer 10

Salutation

Question 11

Basic Parts. Contains the message of the email. Effective emails keep their email bodies short and add more extensive information to the attachments.

Answer 11

Email Body

Question 12

Basic Parts. If an email message is an electronic letter, it’s polite to end it with a __________.

Answer 12

Closing

Question 13

Basic Parts. Many business email accounts have ___________ sections that include the sender’s position, company and even company logo.

Answer 13

Signature

Question 14

Basic Parts. An email might include an __________ that provides more information.

Answer 14

Attachments

Question 15

What are the features of professional e-mail?

Answer 15

Concise subject line
Proper greeting
Comprehensive and direct body/text
Polite and Formal closing

Question 16

Features. This must be succinct, yet descriptive. This will help the recipient determine the significance of the message. It encapsulates the content of the message. It also aides the recipient to easily locate it.

Answer 16

Concise Subject Line

Question 17

Features. It is necessary to easily identify the recipient of the message. It addresses the recipient, use name and honorifics.

Answer 17

Proper Greeting

Question 18

Features. The writer creates a vivid message that is easily understood by the recipient. It explains the purpose of the message concisely. It must be free from grammatical errors and the like…

Answer 18

Comprehensive and direct body/text.

Question 19

Features. The sender may use sign off depending on the level of formality. The sender indicates full name and contact details. It can leave lasting impression.

Answer 19

Polite and Formal Closing