Safety Critical Communication

Question 1

What phrases should you use in an emergency call?

Answer 1

This is an emergency call
Say again from…
Line blocked
Over
Out
Repeat back
Speak slower
Negative
Disregard
Correction
Individual numbers

Question 2

What phrases should you avoid using?

Answer 2

Line not clear
Over and out
Roger
Ums & ers
Slang
Jargon

Question 3

What is the phonetic alphabet?

Answer 3

Alfa, Bravo, Charlie, Delta, Echo, Foxtrot, Golf, Hotel, India, Juliett, Kilo, Lima, Mike, November, Oscar, Papa, Quebec, Romeo, Sierra, Tango, Uniform, Victor, Whiskey, X-ray, Yankee, Zulu.

Question 4

How should you structure a call?

Answer 4

State who you are (name, role, TOC)
Check who you are speaking too
Give your location and reason for calling
Clarify what, if any, assistance is required
Ensure the message is repeated back to check for understanding

Question 5

What is lead responsibility?

Answer 5

One person involved in the conversation holds lead responsibility

Question 6

What does the lead responsible person do?

Answer 6

Help the other person pass information on clearly and to understand what is required

Question 7

What is the main job of the lead responsible person?

Answer 7

Communication

Question 8

Who does the ECO lead?

Answer 8

Everyone

Question 9

Who does the signaller lead?

Answer 9

Everyone except ECO

Question 10

Should we ever challenge poor communication?

Answer 10

Yes, always be prepared to challenge this