Techniques used to monitor and manage individual and team performance Flashcards
3.2 (21 cards)
What techniques can a leader/manager use to monitor and manage individuals and team performances.
- Establishing goals
- Setting objectives
- Setting SMART targets
- Setting KPIs
- Undertaking performace management reviews
- Providing feedback within individual and team meetings
- Managing conflict.
What is establishing goals for?
To determine general direction and outcomes.
In what timescale are goals met?
Goals are met over a long-term timescale.
What is a disadvantage of setting goals?
They are broad in their scope and may be intangible so they can be difficult to measure.
How should objectives be set up?
Objectives should be specific, narrow in focus and measurable.
In what timeframe are objectives met?
To be met in a short-to medium-term timescale.
What are SMART Targets an ancronym for?
An acronym for Specific, Measurable, Attainable, Relevant and Time-bound.
What do smart targets used for?
an approach commonly used for setting targets that can be met within a defined time period.
What do SMART Targets help managers do?
monitor team progress and avoid work tasks exceed deadlines.
What is KPI an acronym for?
Key performance indicator, (or key success indicator (KSI))
What are KPIs used for?
to meause the perfomance of the team and provide an insight into how well they are achiving the objectives.
What can KPIs be used for?
To track e.g. customer satisfaction against sales targets.
What does KPIs require?
- a measure
- an owner
- a target
- a data source
- a reporting frequency
Are performance management reviews formal or informal
?
the can be both formal and informal.
How often are Performance management reviews held?
Regularls, (monthly or quarterly). and may be narrower in scope than a formal appraisal.
What are performance management reviews used for?
the provide an opportunity to review progress and can reward positive performance or identify underperformance.
What are regular feedback meetings with team and individuals an opportunity to do?
to provide contructive and developmental feedback which is intended to motivate and inspire the team and individuals.
What is coaching in terms of feedback meetings?
a process aimed at improving perfomance, where an individual learns by being helped to find the answers to their own problems; it focuses on the current postiting rathern than what has happened in the past or what might happen in the future.
what does the manager do if a conflict broke out in the team?
if the relationship between the team deteriorates and negatively impacts on performace, the manger may steo in.
How can conflict be managed?
informally (talking to those involved) and formally.
In extreme cases, initiating a disciplinary procedure.
What is a technique to resolve conflict?
meditation can be used, which is a voluntary approach that relies on an impartial third part to creat an environment where those involved can hold open conversatio.
