Transition Management

Question 1

What is transition management?

Answer 1

Transition management is the integration of project outputs into BAU.

Question 2

What are the key considerations to ensure smooth transition of outputs?

Answer 2

1. Identify end users
2. Manage stakeholder expectations
3. Ensure clear communication to reduce risk of outputs not being adopted
4. Align handover with BAU practice
5. Set a clear path for handover

Question 3

What does change impact analysis determine?

Answer 3

1. Physical or process impacts on a system
2. Feelings about change
3. Knowledge or skills gaps

Question 4

What does change impact analysis do?

Answer 4

Change impact analysis is the method of analysing the scope and scale of change to the new BAU state

Question 5

What are the stages of change impact analysis?

Answer 5

1. Define the change (purpose, scope, objectives, timelines)
2. Identify areas which will be impacted (e.g. people, processes, systems, culture)
3. Evaluate the level of impact for each area (consider using extended lifecycle)
4. Develop an action plan to address the impacts of the change

Question 6

What are the stages of knowledge transfer (progressive implementation)

Answer 6

1. Launch
2. Experimentation
3. Practicing
4. Embedded

Question 7

What should be considered for successful knowledge transfer?

Answer 7

1. Relationship between project team and end users
2. Sponsor is a key champion of outputs and adoption
3. Extended lifecycle supports knowledge transfer
4. Provide effective opportunities for learning and development

Question 8

What is the process for transition planning?

Answer 8

1. Acceptance of project documentation
2. Acceptance certificates signed by sponsor
3. Transfer of responsibility of deliverables
4. Transfer of ownership

Question 9

What are the steps for engaging stakeholders on transition management?

Answer 9

1. Identify
2. Communicate
3. Involve

Question 10

Who provides training on new systems?

Answer 10

Project manager