Week 2 highlights

Question 1

Define patient-centered care

Answer 1

-Coordination of health care
-Appropriate and adequate information regarding care
-Diagnoses and prognoses
-Physical comfort
-Emotional support
-Involving pts family and friends
-Access to continuity of care

Question 2

Strongest predictor of a positive rating is the patient’s perception of what?

Answer 2

the communication with their provider

Question 3

How do you communicate effectively with:
1) Middle/upper-class income adults
2) Lower income adults
3) Very poor

Answer 3

1) Goal-oriented, things that don’t waste time; Websites; Options
2) Focus on costs and traditional food habits; Orient towards present and solving current problems; Handouts
3) Short term planner; Simple handouts

Question 4

How do you communicate effectively with:
1) Adolescents
2) Geriatric

Answer 4

1) Relate to their interests, consider peer pressure and attitudes towards authority; Websites
2) Decreased attention span, control questions to stay on topic; Prefer written material

Question 5

List the 5 phases of delivering bad news

Answer 5

1) Phase I: Preparation
2) Phase II: Information acquisition
3) Phase III: Information sharing
4) Phase IV: Information reception
5) Phase V: Response

Question 6

What is another way to remember the phases of giving bad news?

Answer 6

SPIKES
1) Setting
2) Pt perception
3) Invitation for info
4) Knowledge
5) Explore emotions and empathize
6) Strategy and summary

Question 7

Define healthcare disparities

Answer 7

Differences in the health and healthcare between people from various populations i.e. access to, and quality of care

(i.e. if they had more resources, they might not even have the condition they’re needing Tx for in the first place)

Question 8

AAP-American Academy of Pediatrics Policy on Health Equity says you should screen for what 5 things?

Answer 8

1) Social
2) Economic
3) Education
4) Environmental
5) Person-capital needs

Question 9

What should you ask when it comes to kids?

Answer 9

1) Community: homes, daycares, schools
2) Medical home: expand services
3) Family: address family health
4) Child: screen for child and family needs

Question 10

True or false: a family member is not an acceptable translator

Answer 10

True

Question 11

How do you tell the difference between rural, suburban, and urban?

Answer 11

1) If you stand naked on the front porch and the neighbors can’t see you…it’s rural
2) If you stand naked on the front porch and the neighbors call the cops on you…it’s suburban
3) If you stand naked on the front porch and the neighbors ignore you…it’s urban