Week 3 practice quiz Flashcards
The HCAHPS Survey contains 21 patient perspectives on care and patient rating items that encompass nine key topics. Which of the following are key topics? Select all that apply.
a) admission information
b) communication with providers
c) communication with nurses
d) responsiveness of hospital staff
e) cleanliness of the hospital environment
f) quietness of the hospital environment
g) speed of admission
h) speed of medication administration
b) communication with providers
c) communication with nurses
d) responsiveness of hospital staff
e) cleanliness of the hospital environment
f) quietness of the hospital environment
Which of the following is NOT an exclusion criteria for the Press-Gainey survey?
a) Are under 18.
b) Died in the hospital.
c) Were discharged to hospice.
d) Received psychiatric or rehabilitative services.
e) Have a history of addiction.
f) Are prisoners or are observation patients.
g) Have international addresses.
e) Have a history of addiction.
There are four approved modes of administration for the CAHPS® Hospital Survey; which of the following is not approved?:
a) Computer Only
b) Mail Only
c) Telephone Only
d) Mixed (mail followed by telephone)
e) Active Interactive Voice Response (IVR)
a) Computer Only
True or false: Assuming that they don’t fall under any exclusion criteria, your patient that only stayed at your hospital for one night is eligible for the Press-Gainey survey.
True
Failure to report to NCCPA any adverse legal action within ______ days of conviction of felony or significant misdemeanor will result in licensure issues.
30
Which of the following are examples of disruptive behavior?
a) Provider with Tourette’s
b) Issues at home
c) Relationship issues
d) Receiving phone calls/visits
e) Medical conditions
f) All of the above
f) All of the above
True or false: A mandated referral [for the mandated track for impaired providers] can be via an informal referral or via a formal disciplinary process that is public.
True
Which of the following is NOT one of the three domains of burnout?
a) Emotional exhaustion
b) Depersonalization
c) Low personal achievement
d) Derealization
d) Derealization
Which of the following incorrectly matches one of the 3 burnout domains with one of its causes or symptoms?
a) Emotional exhaustion: Diminished sense of accomplishment
b) Emotional exhaustion: Cynicism
c) Depersonalization: Focus on the negative
d) Depersonalization: No empathy
e) Low personal achievement: Low/bad pt outcomes
f) Low personal achievement: Impossible expectations
c) Depersonalization: Focus on the negative
True or false: Men are more likely to burn out than women.
False
The AAPA says which specialty has the highest rate of burnout?
a) Surgery
b) ER
c) Primary care
d) Oncology
e) Pediatrics
b) ER
When is burnout usually at its highest in a PA’s career?
a) First 2 years of practice
b) After 3-5 years of practice
c) After 5-9 years of practice
d) After 10-13 years of practice
c) After 5-9 years of practice
Approximately __% of PAs say they are “a lot to extremely” emotionally exhausted at work.
a) 24%
b) 34%
c) 44%
d) 54%
c) 44%
