Week 3 highlights

Question 1

The HCAHPS Survey contains _______ patient perspectives on care and patient rating items that encompass nine key topics

Answer 1

21

Question 2

List the 9 key topics of the HCAHPS survey

Answer 2

1) communication with providers
2) communication with nurses
3) responsiveness of hospital staff
4) pain management
5) communication about medicines
6) discharge information
7) cleanliness of the hospital environment
8) quietness of the hospital environment
9) transition of care

Question 3

The exclusion criteria of the Press-Gainey include which patients?

Answer 3

1) Are under 18
2) Died in the hospital
3) Were discharged to hospice
4) Received psychiatric or rehabilitative services
5) Are prisoners
6) Are observation patients
7) Have international addresses

Question 4

There are _______ approved modes of administration for the CAHPS®Hospital Survey

Answer 4

four

Question 5

True or false: patients who died in the hospital are excluded from the Press-Gainey survey

Answer 5

True

Question 6

Your 23-hour observation pt will be sent a Press Gainey report on you.

A. True
B. False

Answer 6

B. False

Question 7

What are the 3 domains of burnout?

Answer 7

1) Emotional exhaustion
2) Depersonalization
3) Low personal achievement

Question 8

What are the 2 tracks for impaired providers?

Answer 8

Voluntary and mandated tracks

Question 9

Which sex is more likely to experience burnout?

Answer 9

Females

Question 10

True or false: Burnout represents a public health crisis with negative impacts

Answer 10

True