01 Handout 1

Question 1

Is the standard of excellence of a product or service

Answer 1

Quality

Question 2

is an approach to maximize the competitiveness of people, processes, products including services (Continual Improvement)

Answer 2

Total Quality Approach

Question 3

quality can be and must be measured

Answer 3

Measures

Question 4

quality must be built in by people who are empowered to do their jobs the right way

Answer 4

People

Question 5

it must be improved continually and constantly.

Answer 5

Processes

Question 6

focuses on inspection of products after development

Answer 6

Traditional view of quality

Question 7

focuses on continual improvement of products, processes, and people
during the process of development

Answer 7

Total quality perspective

Question 8

it includes the formulation of a strategic plan

Answer 8

Strategically Based

Question 9

in a total quality setting, the internal and external customer is the driver.

Answer 9

Customer Focus

Question 10

the organization must become passionate with meeting or exceeding quality

Answer 10

Obsession with Quality

Question 11

this involves the ways in structuring work, decision-making, and problem solving

Answer 11

Scientific Approach

Question 12

It involves implementation of new corporate culture

Answer 12

Long-term Commitment

Question 13

In traditionally managed organizations, the best competitive efforts

Answer 13

Teamwork

Question 14

products are developed and services are delivered by people using
processes/systems

Answer 14

Continual Process Improvement

Question 15

these are fundamental to total quality as it improves people on a continual
basis

Answer 15

Education and Training

Question 16

it pertains to the concept that humans should control the processes and
work methods

Answer 16

Freedom through Control

Question 17

This means that internal politics have no place in a total quality organization.

Answer 17

Unity of Purpose

Question 18

the basis for involving employees is two (2) folds.

Answer 18

Employee Involvement and Empowerment

Question 19

this means that all personnel and processes are operating at their best possible
performances

Answer 19

Peak Performance

Question 20

he is the proponent of the Deming Cycle

Answer 20

William Edwards Deming

Question 21

A four-part management method that preaches continuous improvement.

Answer 21

Deming Cycle

Question 22

He was an evangelist for quality and quality management

Answer 22

Joseph M. Juran

Question 23

he was a businessman and author who is best known for his advocacy of zero-defects

Answer 23

Philip B. Crosby

Question 24

He is the proponent of
the Pareto Principle 80/20

Answer 24

Joseph M. Juran

Question 25

organizations delegate responsibility to a
hired expert by means of outsourcing rather than applying the actions

Answer 25

Senior management delegation and poor leadership

Question 26

managers form different teams prior to the implementation of a cultural change
within the organization

Answer 26

Team mania

Question 27

organizations develop quality initiatives without concurrently developing
plans for integration to all elements of the organization like marketing or finance

Answer 27

Deployment process

Question 28

organizations dive into the application of Deming approach,
Juran approach, or Crosby approach without tailor-fitting

Answer 28

Taking a narrow, dogmatic approach

Question 29

employees are less inclined to work together because of their individual differences.

Answer 29

Confusion about the differences among education, awareness, inspiration, and skill building

Question 30

s/he should be able to motivate and evaluate staff,
manage projects and human resources

Answer 30

Manager of Quality/ Organizational Excellence

Question 31

/he is responsible in improving the quality of the output of a process by
identifying and removing the causes of defects

Answer 31

Six Sigma Black Belt

Question 32

s/he must have a knowledge of quality tools and their use

Answer 32

Quality Improvement Associate