PREFINALS 09 HANDOUT 1

Question 1

Refer to bar charts on which factors are plotted along the horizontal axis in decreasing order of frequency.

Answer 1

Pareto Charts

Question 2

a nineteenth-century Italian scientist whose statistical work focused
on inequalities of data.

Answer 2

Vilfredo Pareto

Question 3

states that eighty percent of the activity is caused by twenty percent of the factors. It is also known as the “80–20 rule”

Answer 3

Pareto Principle

Question 4

relate a key performance problem to its potential causes. It is used to
identify and isolate the causes of a problem.

Answer 4

Cause-and-Effect Diagrams

Question 5

It is sometimes called the “fishbone diagram” because of
its structure.

Answer 5

Cause and Effect Diagram

Question 6

a Japanese quality expert, so sometimes the diagram is also called
“Ishikawa Diagram”

Answer 6

Kaoru Ishikawa

Question 7

is a structured form for collecting and analyzing data.

Answer 7

check sheet

Question 8

graphical representation of data presented by columns on a graph

Answer 8

Histograms

Question 9

These are used to show the relationship between two (2) numerical data. In order to determine the
relationship of the data being compared, the variables are placed on the X and Y axis of a graph.

Answer 9

Scatter Diagrams

Question 10

used to study data for trends or patterns over a specified period of time focusing on vital changes
in the process.

Answer 10

Run Charts

Question 11

This involves investigating the cause of a problem by grouping data into categories.

Answer 11

Stratification

Question 12

It represents Japanese words that describe the steps of a workplace organization process

Answer 12

Five-S

Question 13

It is a graphic representation of a process.

Answer 13

Flow Charts

Question 14

It is used to obtain relevant feedback from internal and external customers

Answer 14

Survey