04 Handout Flashcards
Employees understand the quality culture
Understand
Conduct a comprehensive assessment
Assess
Develop a Comprehensive Plan
Plan
show quality- positive attitude and behavior
Expect
Establish Positive role models in persona
Model
Assure that new employee orientations are comprehensive
Orient
help in the development of employees
Mentor
Expand the quality of training
Train
Establish a control of attitudes and behaviors
Monitor
Ensure that quality-related attitudes are integrated
Reinforce
organizational value system that results in an environment
Quality Culture
This refers to the organizational set-up where
managers only provide orders and employees
Change cannot occur in a hostile environment.
Positive results are rarely achieved in the short run.
Moving to total quality takes time
Employees might remember earlier fads and gimmicks of
the management during the implementation of total quality
It can be difficult to overcome the past.
Managers should regularly disseminate
quality goals to all personnel and the corresponding results relating to these goals.
Maintain an awareness of quality as a key cultural issue.
