Patient expectation Flashcards
1
Q
Professionalism
A
- Trustworthy, Honest and they have integrity
- Treating others with dignity and being respectful
- Show empathy and compassion
- Be polite and conciderate and being role models
2
Q
Patient saftey
A
- Getting the culture right in professional environment
- Report adverse events
- Professional approach to errors
- Safeguarding
3
Q
Punitive culture
A
- Blame and punishment assigned when something goes wrong
- Cause fear in workplace therefore less errors reported and concerns raised
4
Q
No Blame culture
A
- Doesn’t assign any blame to anyone when anything goes wrong
- Results in complacency and no accountability
- Easy to abuse culture
5
Q
Just culture
A
- Transparency
- Fairness
- Reporting mistakes
- Learning and safety
- Reduce the chance of same error occouring and less fear in workplace
6
Q
Adverse Drug Reaction ADR
A
- Harmful reaction that occours after taking the drug
- e.g. Penicillin - Rash, Ramphill - cold, Biosprolol - low heart rate
7
Q
Why is reporting ADR’s important?
A
- Loss of patient confidence in healthcare system
- Reduce quality of life
- decrease patient complience
- Mimic symptoms so could cause diagnostic confusion
8
Q
Yellow card report scheme
A
- Thaliomide had tetrogentic effect to unborn fetus causing birth defects
- All confimed or suspected ADR’s MUST be reported - Patient counciled extra
9
Q
Why error reporting is important
A
- Must report dispensing errors
- Error that has occoured but not reached the patient
- Legestlation protecting automatic criminalisation of dispensing errors April 2018 (more reports)
10
Q
Error reporting stages
A
- Open and Honest
- Report - Patient saftey incident to appropriate local or national program
- Learn - investigate and learn from incidents such as near misses
- Share what you have learnt
- Act to change practice to improve care
- Review changes to the practice
11
Q
Safeguarding
A
Protect citizens health wellbeing and human rights
12
Q
Types of abuse
A
- Sexual
- Financial
- Physical
- Emotional
13
Q
Neglect
A
- Poor growth and weight
- Poor hygine
- Inappropriate food
- Inappropriate clothes
14
Q
Physical abuse
A
- Unusual uexplained injuries
- bites burn marks and fractues
- Age of injury is inconsistant with story and frequent
15
Q
Emotional Abuse
A
- Evidence of self harm
- Behavioural problems
- Fear of adults
- Inappropriate language for child
