benchmarking Flashcards
1
Q
What is benchmarking?
A
understanding position in relation to best practice
2
Q
What does benchmarking involve?
A
Understanding process, analysing them and comparing, making steps from this to close gaps.
3
Q
Benefits of benchmarking?
A
cost advantages achieved through efficiency and reduced waste
4
Q
Types of benchmarking
A
strategic, performance, process, functional, internal, external
