RPG Chapter 9 - Promoting Enjoyment Flashcards
What is one consideration when making tasks more enjoyable to staff?
No one is going to love every task required in their job description.
Identifying quality work performance should also be included.
Solicit staff feedback to identify which tasks are unpleasant.
Pay incentives are an important component.
Identifying quality work performance should also be included.
What does training have to do with making tasks enjoyable to staff?
If staff are not properly trained, they will not enjoy the required task.
Adding humor to training sessions can make training more enjoyable.
Most staff do not enjoy training.
Asking staff to train others can make tasks more enjoyable for everyone.
If staff are not properly trained, they will not enjoy the required task
What is one indirect benefit of removing redundant/unnecessary tasks?
Staff are happier because they have less to do.
By eliminating unnecessary tasks, there is less training to provide.
Staff realize their negative statements about a task are effective.
Managers are knowledgable about required job duties.
Managers are knowledgable about required job duties.
What can a supervisor do if a task is cumbersome, yet necessary?
Make arrangements so staff can share duties in order to complete the task more efficiently.
Streamline and modify the task so it can be completed more efficiently.
Train staff to fluency so the task can be completed quickly and correctly.
Provide more time in the day so staff can take the time to complete the task correctly
Streamline and modify the task so it can be completed more efficiently.
If there are tasks that are generally disliked, what is important to tell the staff?
If they truly don’t like a task, the supervisor can do it for them.
Staff should be aware of the reason(s) they are required to complete the task.
Staff should know they can opt out of certain job duties.
Documentation was listed as a job requirement when they were hired.
Staff should be aware of the reason(s) they are required to complete the task.
-Solicit ideas from staff regarding what can be changed to make the task more pleasant.
-Identify the parts of the task that make it unpleasant.
-Make changes to the task based on staff ideas and supervisor input.
-Meet again to see if the changes are working.
All of the above are steps in the ______ process.
Task enjoyment motivation protocol (TEMP)
What can a supervisor do if staff are concerned about being harmed by a client?
(Select all that apply)
Ensure the behavior plan developed is likely to be effective and reasonable.
Ensure staff have the skills and resources to carry out the developed behavior plan.
Reassign the client with aggressive behavior to other staff members.
Secure more clinician involvement when necessary.
Ensure the behavior plan developed is likely to be effective and reasonable.
Ensure staff have the skills and resources to carry out the developed behavior plan.
Secure more clinician involvement when necessary.
What can be done if there is a task that is generally disliked by staff but cannot be changed?
(Select all that apply)
Supervisors can ask the staff what other agency members can be assigned to complete the disliked task.
Supervisors can work with staff to see if the task could be rotated to decrease the frequency requirement of the task.
Supervisors can provide more frequent trainings to motivate the staff to complete the tasks.
Supervisors should directly acknowledge the disliked task.
Supervisors can work with staff to see if the task could be rotated to decrease the frequency requirement of the task.
Supervisors should directly acknowledge the disliked task.
