5.7

Question 1

What is crisis management?

Answer 1

the steps a business or any organisation can take to limit the damage caused by an unpredicted event

Question 2

What is a contingency plan?

Answer 2

when an organisaton creates an action plan to follow in case crisis occurs

Question 3

What is the aim of crisis management?

Answer 3

for a business to return to normal busines operations as quickly as possible

Question 4

What does effective crisis management depend on?

Answer 4

communication
transparency
speed
control

Question 5

How does communication affect crisis management?

Answer 5

effective internal and external communication is essential to ensure that everyone understands the problem, to find potential solutions, and to increase motivation

Question 6

How does transparency affect crisis mangement?

Answer 6

transparency and full disclosure of the seriousness of a situation can allow the company to move forward and restore its image

Question 7

How does speed affect crisis management?

Answer 7

rapid decision-making and effective implementation of those decisions can help with the aim of returning to normal business operations

Question 8

How does control affect crisis management?

Answer 8

organisational structure helps to make the chain of command and responsibilities clearer

organisational structure also allows the business to be resilient

well defined hierarchy is helpful to control a response to crisis

Question 9

In what ways can contingency planning impact an organisation?

Answer 9

cost
time
risk
safety

Question 10

How can contingency planning impact an organisation in terms of cost?

Answer 10

having a plan minimises the change of managers making costly mistakes in a high-pressure environment

Question 11

How can contingency planning impact an organisation in terms of time?

Answer 11

a detailed plan should aid swift decision making, and allow the business to return to normal quickly

contingency plan must also be up to date

Question 12

How can contingency planning impact an organisation in terms of risk?

Answer 12

an effective contingency plan can help minimise the risk of potential accidents or loss of life

Question 13

How can contingency planning impact an organisation in terms of safety?

Answer 13

a contingency plan exist to keep everyone as safe as possible from crisis