2.6 Flashcards
(24 cards)
What is formal communication?
transfer of information in a business that uses defined channel and goes with the chain of command
What is informal communication?
transfer of information in a business that does not use defined channels
What are three methods of formal communication?
spoken, written, and electronic
What is spoken communication in formal?
telephone communication
meetings
interviews
What is written communication in formal?
detailed information is exchanged
- business letters
- reports
What is electronic communication in formal?
email, social media, text messages
What is vertical communication in formal communication pathways?
communication takes place between organisational levels
- top-down is communication from managers to employees
- bottom-up is communication from employees to managers
What is horizontal communication in formal communication pathways?
communication takes place between two employees in different departments but same organisational level
What is diagonal communication in formal communication pathways?
communication takes place between two employees in different departments and different organisational level
What is single-strand chain in informal communication pathways?
one employee transfers information to another employee, who in turn says it to another, forming a chain
What is cluster chain in informal communication pathways?
a group of people gather around to discuss a mutual interest
What is probability chain in informal communication pathways?
one employee transfers information to a random person, who in turn says it to another random person
What is gossip chain in informal communication pathways?
an employee says something to a group of employees who in turn says it to another group of employees
What are some main differences between formal and informal communication?
formal is more time-consuming compared to informal
formal is documented and confidential while informal is not
formal aims to achieve business goals while informal aims to achieve personal interests
What are advantages and disadvantages of formal communication?
formal can increase efficiency, impose order in employees, and its documented for future references
but formal can delay decision-making, reduced creativity in employees, and is costly
What are advantages and disadvantages of informal communication?
infromal is faster and can build employee relationships
but informal lacks confidentiality and can create conflict
What is a barrier of communication?
refers to anything in business that interferes with the ability of employees to transfer information
What is a cultural barrier of communication?
diversity in cultures can lead to culture clashes, which is a barrier of communicaiton
What is a linguistic barrier of communication?
speaking different languages can cause communication difficulties
What is a organisational barrier of communication?
complex organisational structures can delay or hinder communication
What is a emotional barrier of communication?
strong emotions like anger can affect decision making, causing conflict and hindering communication
What are direct strategies to improve barriers of communication?
strategies employees can use on themselves
using simple and clear language
managing emotional stress
increasing contact
What are indirect strategies to improve barriers of communication?
strategies the business can make to the organisation
simplifying organisational structure
induction and training
recruit for communication skills
