Customer Service Flashcards
1
Q
Customer Service Mission Statement
A
PBS -Prevent Harm -Be Nice -Survive
2
Q
Customer Service Incident Action Plan
A
KCPR -Kindness -Consideration -Patience -Respect
3
Q
Customer Service: How you should treat each citizen.
A
KCDR -Kindness -Courtesy -Dignity -Respect
4
Q
Customer Service: Local Delivery System is made up of ___.
A
People Hardware Systems
5
Q
Customer Service: The “O” in MBO has changed from objectives to ____.
A
Opportunities
6
Q
Customer Service: Trust x ____
A
Trust x 100 Do whatever it takes to create trust.
7
Q
Customer Service: A change plan includes:
A
HaSPS -Happiness -Survival/Welfare -Sanity -Prosperity/Growth
