OCFD Philosophy COPY

Question 1

Mission Statement:

Answer 1

Respond Quickly, Safely, Courteously- Meet the Need!

Question 2

Vision Statement

Answer 2

To Provide Excellence Through a Unified Fire Department that is 
           Consistent 
           Accountable 
           Loyal
           Safe

Question 3

Firefighter Requires First and Foremost a_______.

Answer 3

Commitment

Question 4

Five Central Themes Concerning our Lives in the Fire Service:

Answer 4

Commitment

Communication

Leadership

Expectations

Environment

Question 5

____ can be defined as the act of binding oneself by a social, legal, or moral tie or requirement, such as a duty, contract, or promise that compels one to follow or avoid a particular course of action.

Answer 5

Obligation

Question 6

_____ by definition is to Bind , as by a Promise.

Answer 6

Commitment

Question 7

_____ is central in determining the nature of that environment in which we live and work, and directly impacts the quality of service we provide to our citizens.

Answer 7

Communication

Question 8

___ can also be defined as Promise or Pledge to do something and to be entrusted to take certain courses of action.

Answer 8

Commitment

Question 9

We Understand that it is Not True Commitment Unless it Contains____ to the Organization

Answer 9

Loyalty

Question 10

OKC Firefighters show Commitment by Taking the Time to_______

Answer 10

“Just do it right”

Question 11

We believe that Trust, _____________ are needed to establish a Working Relationship with the Citizens of Oklahoma City.

Answer 11

Compassion

Commitment

Effective Communication

Question 12

In Order for a Firefighter to be Committed to the fire Department, the Firefighter must Feel _________.

Answer 12

The Department is Committed to Them

Question 13

____determine the Expectations placed on us as Oklahoma City Firefighters and are based on how we as Firefighters conduct ourselves on and off the job.

Answer 13

The People We Serve

Question 14

An Organizations_____ is a Combination of its Members Appearance, Actions, and Intentions.

Answer 14

Pride

Question 15

Professionalism and ______ of the Fire Department and City should be a goal that every employee should strive to obtain.

Answer 15

Positive Representation

Question 16

____ is often the First Impression we convey to others.

Answer 16

Appearance

Question 17

_____ is the Measure of how well we do out jobs.

Answer 17

Performance

Question 18

Sometimes the _____ is overlooked at the worksite based on one’s date of employment. Litigation by a Recruit could provide a culture shock.

Answer 18

“Golden Rule”

Question 19

It is said that the Most Expensive Words in Business are ______.

Answer 19

“We Have Always Done it That Way”

Question 20

A ______ is one of the Most Valuable Assets a Person can have in Life.

Answer 20

Positive Attitude

Question 21

A _______ is a Commitment to be the best, to be the Standard, to set the benchmark by which the rest of the fire Service is Measured.

Answer 21

Commitment To Excellence

Question 22

Poor Service and Relationships often Spring from what Three Things?

Answer 22

Poor Listening,

Unsophisticated Questioning,

Inability to See Through Assumptions.

Question 23

______ is a never-ending, minute-by-minute, day-by-day search for the best way to serve our Department, our fellow Firefighters, and the people we are sworn to protect.

Answer 23

Excellence

Question 24

Our Greatest Responsibility is to_______ at all Times.

Answer 24

Set a Good Example

Question 25

Courage is not the absence of fear or the Opposite of Fear. It is what?

Answer 25

The Ability to Act in Spite of Fear

Question 26

What are the Two Most Important Characteristics of a Successful Leader?

Answer 26

• Honesty

- Integrity

Question 27

____is the capacity to walk the talk, to deal with issues straight on, and to do what the Mission Statement Dirrects us to do.

Answer 27

Integrity

Question 28

True Leader Lead by What?

Answer 28

Example

Question 29

What do True Leaders Focus on?

Answer 29

What they Can Do for the Organization

Question 30

______ people ranging from Corporal to Battalion Chief were selected an place on Committee that was Assigned one of the Five Major Themes.

Answer 30

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