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2018 MM > xFi (NB 10-15-2018) > Flashcards

xFi (NB 10-15-2018) Flashcards

1
Q

How do you active xFi pods through the xFi apps?

A
  1. Sign in
  2. Select “More”
  3. Select “Xfinity Device” under Add Device
  4. Select “xFi Pods”
  5. Tap “Get Started” to begin activating your xFi pods.
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2
Q

What is the highest speed capacity over WiFi supported by xFi Pods?

A

200 Mbps

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3
Q

What are the 3 pillars of xFi?

A

Speed, Coverage, and Control

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4
Q

With Simplify Your Wifi, If the customer chooses to dismiss the action to reconnect the previous devices that was connected to the 5 Ghz band, what happens?

A

The alert continue to resurface every 90 days until the changes are made

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5
Q

This eDVA supports all Xfinity Internet tiers up to 700Mbps

A

DPC3941T - embedded Digital Voice Adapter

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6
Q

After mesh is enabled, customers will no longer be able to manage which settings in Admin Portal/MSO tool (10.0.0.1) ?

A 
Channel Selection
Channel Bandwidth
Channel Mode
WiFi Mode
Security Mode
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7
Q

What are the 3 KEY BENEFITS of xFi pods?

A
  1. Range of Coverage
  2. Simple activation and management with xFi app
  3. Adaptive network that ensures optimal connection
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8
Q

This XFi Wireless Gateway is not xi5 Eligible

A

DPC3939

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9
Q

What is the name of the WiFi technology being rolled out on xFi gateways to better handle interference?

A

Mesh Agent WiFi optimization

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10
Q

bonds eight downstream channels and four upstream channels, this wireless cable modem can provide speeds of up to 280 Mbps/100 Mbps

A

Technicolor- TC8717

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11
Q

What devices are not capable of accessing xFi?

A

Third party routers and modems, as well as the Technicolor TC8717 Wireless Gateway

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12
Q

What is the website to access for xFi?

A

www.xfinity.com/myxFi

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13
Q

What is the maximum distance of range that the xFi Pods should be from the gateway?

A

30 feet

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14
Q

In xFi, how are network threats listed in Advance Security?

A

Action Needed and Awareness Only

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15
Q

What are the benefits of xFi Advance Security?

A
  1. Prevents inadvertent access to malicious sites
  2. Blocks remote access to smart devices from unknown or dangerous sources
  3. Detects when devices are behaving in unusual ways that could indicate a network threat
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16
Q

Which modems do not support xFi Pods?

A

XF3-Arris X5001, Cisco DPC3939, TC8717, and Customer Owned Equipment

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17
Q

This has to be identical to maximize Mesh Technology?

A

Network Name and Passphrase

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18
Q

What are the 2 commands to access xFi through the Voice Remote?

A

Say “Go to Xfi” or “What’s My Wifi Password”

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19
Q

What are the supported operating systems for the xFi app?

A

iOS 10 or later and Android 5.0 or later

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20
Q

What are 3 supported web browsers (and versions) for the xFi app?

A 
Safari 10 or later
Internet Explorer 11 or later
Microsoft Edge 12 or later
Firefox 55 or later
Google Chrome 60 or later
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21
Q

Name 3 features of the Xfi app?

A
  1. See what devices are connected to your home network and name them
  2. Create profiles to group devices by family member
  3. Instantly pause a device or profile from when connected to the home network
  4. Receive alerts when new devices join your network
  5. Set Parental Controls and bedtime schedules to ensure your kids access appropriate content at the right times
  6. View and change your WiFi name and password. See who is most active on your home network and when
  7. Troubleshoot and self-solve many WiFi-related issues in minutes
  8. Add, Edit, or Delete port forwards
  9. Access advanced features to further customize your home network
  10. Access your home network information on X1
  11. Extend your home WiFi coverage and provide coverage to hard-to-reach spots with xFi Pods
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22
Q

What are model numbers for 3 of the 5 xFi modems?

A 
Arris TG1682G
Arris TG3482G
Cisco DPC3939
Cisco DPC3941T
Technicolor CGM4140COM
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23
Q

What company created our xFi pods?

A

Plume Design, Inc.

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24
Q

What is the return policy for the xFi pods?

A

30 day money back guarantee (full refund)

25
Q

What is the warranty for the xFi pods?

A

One-year limited warranty, pod will be replaced within one year for any difficultes with the Pods

26
Q

What are the 4 elements of xFi Advantage?

A
  1. Advanced Wireless Gateway (XB6) 2. Unlimited Data 3. Advanced Network Security 4. Home WiFi Assessment and support
27
Q

Where in xFi can you check real-time status of security threats to your network?

A

From the Overview screen, click on Security Summary, then View Dashboard

28
Q

In xFi, how many days does the Dashboard provide a comprehensive view of detected security threats

A

7 days

29
Q

Using xFi Advance Security, if you select “Allow Access,” how long is the override for blocked threats?

A

One hour for Safe Browsing or 30 days for Remote Access

30
Q

What are the two options to resolve network threats through the xFi App?

A

pause the affected device or disconnect the device from the home network while the threat is resolved

31
Q

Who is the manufacturer of our xFi pods?

A

Sagemcom

32
Q

In 2018, what campaign was launched for both WiFi bands 2.4 and 5 GHz to have the same network name and password?

A

Simplify Your WiFi

33
Q

With Simplify Your WiFi, what type of list will be provided to the customer that will need to be reconnected?

A

Any devices that were previously connected to the 5 Ghz

34
Q

With Simplify Your Wifi, If the customer chooses to dismiss the action to reconnect the previous devices that was connected to the 5 Ghz band, what happens?

A

It will continue to resurface every 90 days until the changes are made

35
Q

What should you avoid when installing a pod into a outlet?

A

An outlet that is controlled by a light switch and anything blocking visibility of the pod

36
Q

When setting up your xfi Pod for the first time, what feature do you enable on your device?

A

Bluetooth

37
Q

Name 2 (XB6) make/models?

A

Arris TG3482G

Technicolor TC CGM4140COM

38
Q

How many rooms should be between the gateway and xFi Pod?

A

at least one room

39
Q

We’ve been offering multi-gigabit (1 to 10 Gbps) Ethernet connections to business customers since?….

A

2011

40
Q

Today, there is an average of 11 wireless devices connected in the home, by 2020 what will that expected number of devices go up to?

A

up to 50 connected devices in 2020

41
Q

Xfinity has been named America’s best Internet provider, according to who?

A

Speedtest.net

42
Q

What help ensures WiFi coverage throughout the home?

A

Xfi pods

43
Q

What is the lowest tier of speed compatible with xFi Advantage?

A

Performance Starter

44
Q

By renting an Xfinity xFi gateway, you gain access to what?

A

xFi and xFi Pods
Digital Home Automation
24/7 Device Support
Whole Home Coverage Tools

45
Q

What is the top feature customers want from their internet service according to Consumer Research?

A

Network Reliability

46
Q

Through which platforms is the xFi application integrated?

A

iOS
Android
Web
X1

47
Q

The Internet of Things has the potential to connect __ billion devices by the end of 2020

A

28

48
Q

What kind of shape are the xfi pods?

A

Hexagon

49
Q

After activation, for how many days will Comcast digitally assess customers’ WiFi performance on xFi Advantage?

A

14 days

50
Q

What are the 4 key criteria monitored after activation?

A

WiFi Network Configuration
Connected Clients
Receive Signal Strength Indicator (RSSI)
Physical Throughput across the WiFi Network (Phy Rate)

51
Q

An xFi customer can add Advanced Security as a bolt on for an additional price of:

A

$5.99

52
Q

When does an xFi Advantage customer with speeds >250 receive Home WiFi Coverage Assessment?

A

First 14 days and every 6-12 months

53
Q

What 4 packages are not eligible for xFi Advantage?

A

Internet Essentials, Prepaid Internet, Gigabit Pro, and Comcast Business

54
Q

What device comes with xFi Advantage?

A

XB6

55
Q

What modem does an xFi customer receive with their package?

A

xFi Wireless Gateway (XB3) if they have 25-150 Mbps and xFi Advanced Gateway (XB6) if they have 250 Mbps or above

56
Q

What does xFi Advantage Cost and for what speeds?

A

Extreme, Extreme Pro, or Gig Internet - $15/month

Performance Starter, Performance, Blast - $55/month

57
Q

What is the campaign code for xFi Advantage?

A

UH1

58
Q

What Bluetooth version does the xfi pods support?

A

BLE 4.0 (Bluetooth Low Energy)

59
Q

what are the time options to pause a device through the xFi app?

A

30 mins, 1 hour, 2 hours, or until i unpause

2018 MM (59 decks)

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