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2018 MM > Timeline Pics ( JAD 10-24-18) > Flashcards

Timeline Pics ( JAD 10-24-18) Flashcards

1
Q
A

Account Number Change

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2
Q
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Activation

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3
Q
A
  1. Appointment Waitlist
  2. Relay Interaction
  3. SMS Messaging Preference
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4
Q
A

Billing Statement

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5
Q
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CIMA Login

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6
Q
A
  1. Consent
  2. Service Policy Notification
  3. XM Email Communication
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7
Q
A

Consent Status Updates

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8
Q
A

Customer Move

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9
Q
A
  1. CX Failure
  2. Damage Claim
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10
Q
A

Degraded Service

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11
Q

Name One of 9

A
  1. Device Reboot
  2. My Account App One Step Refresh Troubleshooting
  3. PHT Results
  4. Self-Service PHT
  5. Self-Service Reboot
  6. Cafe Customer Lookup
  7. Speed Experience
  8. Speed Test 2.0
  9. Virtual Assistant Query
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12
Q
A

Device Swap

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13
Q
A

Einstein Inbound Calls

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14
Q
A

Einstein Load

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15
Q
A

Email Communication

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16
Q
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Emergency Maintenance

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17
Q
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EROne

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18
Q
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Facebook Conversation

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19
Q
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Forum Post

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20
Q
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ITG

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21
Q
A

Late Fee Credit

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22
Q
A

Mobile .COM Login

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23
Q
A

Movers Follow Up

24
Q
A

My Account Web Login

25
Q
A

Planned/Scheduled Maintenance

26
Q
A

Promotion Roll-off

27
Q
A

Real-Time Assist

28
Q
A

Security Deposit

29
Q
A

Self-Install Kit

30
Q
A

Soft Disconnect

31
Q
A

Tech ETA

32
Q
A

Telesales Call

33
Q
A

Timeline Lookup

34
Q
A

Twitter Conversation

35
Q
A

Upsell

36
Q
A

Virtual Assistant

37
Q
A

Virtual Hold Callback

38
Q
A

VOD Error

39
Q
A

VOD Purchase View

40
Q
A

VOD Rent View

41
Q
A

VOD Short Session

42
Q
A
  1. Voice Poor Call Quality
  2. XM Cancellation
43
Q
A

We’re On It

44
Q
A

WiFi Settings Changed

45
Q
A

XH Touchscreen Offline

46
Q
A

XM Account Suspension

47
Q
A

XM Case

48
Q
A

XM Device Return

49
Q
A

XM No Stock Orders

50
Q
A

XRE Error

51
Q

What is this Badge?

A

Escalation

52
Q

What is this Badge?

A

Moves

53
Q

What is this Badge?

A

New Device

54
Q

What is this Badge?

A

New Package

55
Q

What is this Badge?

A

Promo Rolloff

56
Q

What is this Badge?

A

Truck Roll Install/Repair

2018 MM (59 decks)

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