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2018 MM > X1 ( 10/19*EH)(IS*10/2018) > Flashcards

X1 ( 10/19*EH)(IS*10/2018) Flashcards

1
Q

What button is missing on the XR15 remote but is on XR11 remote?

A

No setup button

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2
Q

What does the A button do on the x1 remote?

A

Help

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3
Q

What does the B button do on the x1 remote?

A

Accessibility

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4
Q

What does the D button do on the x1 remote?

A

Deletes dvr recordings

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5
Q

Find tips and tricks, reach the Support Center for Customers with Disabilities and watch Accessibility-related content collections.

A

Accessibility Home Screen

press the A button then
find the Accessibility tile under the Featured Support

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6
Q

What is the model of the new 4k dvr?

A

Xg1v4

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7
Q

Which x1 box Models support 4K Content?

A

Xg1v4 and Xi6

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8
Q

What portal on the X1 box can customers add or make changes to premium options on their account?

A

Manage Channels

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9
Q

What new language option can the customer view and speak into the X1 voice remote?

A

Spanish

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10
Q

On July 31, 2018 ,xfinity lost Bein Sports as a channel , but if a customer wants to still watch Bein sports content on X1, where can they go to get a subscription?

A

Sling tv

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11
Q

What is the name of the streamed content that is available for free on on Demand that gives entertainment for a community passionate about video games ?

A

Machinima

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12
Q

What 2 Services must a customer subscribe to stream x1 on demand content ?

A

Xfinity X1 and Xfinity Internet Service

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13
Q

What options come across the bottom of the screen when you hit the xfinity button on X1?

A 
Notifications (speech bubble)
Guide
Saved
On Demand
Search
Apps
Settings (gear)
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14
Q

With the xfinity voice remote , what can you say to locate your Xfinity mobile Phone?

A

Xfinity Mobile Find My Phone

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15
Q

What options do you get on the screen when you click on the guide view on X1?

A 
All channels 
Free to me
HD channels 
Favorites
Trending
Movies
Sports
Kids
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16
Q

As late 2018, Xfinity has partner up with what company to be featured as an app on our x1 box?

A

Amazon Prime Video

17
Q

What does the C button do on the x1 remote?

A

Sports App

18
Q

Which 2 Streaming Provider’s app did we add to our x1 Platform Equipment?

A

Netflix and Youtube

19
Q

What is the name of the streamed content that is available for free on on Demand that gives business news network coverage?

A

Cheddar

20
Q

What is the name of the streamed content that is available for free on on Demand that gives entertainment for a community passionate about video games ?

A

Machinima

21
Q

What X1 Feature allows recordings of select games to run longer than the scheduled time in case the program runs over its time slot?

A

X1 DVR Auto Extend

22
Q

What new voting option was made available with the voice remote?

A

E! People’s Choice Awards

23
Q

What 3 new sports channels that are avalible through streaming on the X1 set top box?

A

ESPN3, ACC Network Extra, and SEC Network Plus

24
Q

In late 2018, Xfinity has partner up with what company to be featured as an app on our x1 box?

A

Amazon Prime Video

25
Q

What options do you get on the screen when you click on the guide view on X1?

A

All channels, Free to me, HD channels, Favorites, Trending, Movies, Sports and Kids

26
Q

What options come across the bottom of the screen when you hit the xfinity button on X1?

A

Notifications (speech bubble), Guide, Saved, On Demand, Search, Apps and Settings (gear)

27
Q

What is the voice command to locate your Xfinity phone?

A

“Xfinity Mobile, Find my Phone!”

28
Q

System refresh will interrupt all tvs and recordings for how long?

A

Up to 10 minutes

29
Q

What account level checks does System refresh trigger on x1?

A

XBO refresh and UDB refresh

30
Q

What Box level checks does System refresh trigger on x1?

A

Firmware version check.
CableCARD hits
Xconf check now
Device reboot

31
Q

The System Refresh feature can only be used once every ___

A

24 hours

32
Q

What should you do If triggering the System Refresh failed?

A

Please wait a few minutes and try again, or try rebooting your TV Box.

33
Q

When should an XG2 Box be used?

A

1) Primary Box for non-X1 DVR Customers
2) 4th service to additional TV in any X1 household
3) Swapping out the 1st rng150n on an rng150n-only account (PRD 1370)

34
Q

How large is the Hard Drive in an X1 DVR?

A

500GB (PRD1222)

2018 MM (59 decks)

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