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2018 MM > Tech360 only(IS2018) (Upd JAD 11/6) > Flashcards

Tech360 only(IS2018) (Upd JAD 11/6) Flashcards

1
Q

in Tech360 it is used to view diagnostics of connected devices on the customer’s home network

A

WiFi analyzer

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2
Q

What’s the dBM column on the WiFi tab

A

RSSI

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3
Q

What’s the Mbps column on the WiFi tab?

A

Shows the maximum theoretical throughput through WiFi between a wireless client and a wireless router

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4
Q

When can I run WiFi diagnostics(Tech360)?

A

You can run it from the WiFi tab at any time after you’re en route to or on a job.

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5
Q

Tech360 is designed to keep you focused only on __ customer windows of work at a time

A

two

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6
Q

How does the system auto reorder outlets in T360?

A

Physical devices ordered by Video, HSD, then CDV. In each category, Comcast equipment is first, then customer owned equipment

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7
Q

When adding a device to an account in T360, how video and internet listed by.

A

Video equipment is listed by STB SN, Modems are listed by CMAC

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8
Q

What can Tech360 tell me about a device?

A 
Device Model
Device Image
Device Name
Device Type
Boot File
Lost Syncs
Uptime
Resets
Premise Health Test details
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9
Q

What if I can’t get PHT to pass in T360, what options are available?

A

Refer to Maintenance
Refer to Construction
Refer to Supervisor
No Access

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10
Q

(T360)Info on the WiFi tab is available exclusively for XFINITY Internet service customers with which compatible devices

A

RDKB xFi wireless gateway - Arris TG1682G, Cisco DPC3941T, or Arris TG3482G (Other RDK-B devices are DPC3939 and CGM4140COM)

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11
Q

How do I run WiFi diagnostics(T360)?

A

Job Details overview > WiFi

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12
Q

How do I remove a device(T360)?

A

Job Details overview > Activated Devices > Select device > Remove > Confirm

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13
Q

How do I swap a device(T360)?

A

Job Details overview > Activated Devices > Select device > Swap

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14
Q

How do I remove a placeholder from an account(T360)?

A

Job Details overview > Select placeholder > device details > Remove or swipe left and tap X

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15
Q

How do I set my technician status(T360)?

A

Tap the Status icon on the top right of the screen

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16
Q

Tech360 status for when you’re free to take on a new job

A

available

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17
Q

Tech360 status when you take a break

A

break

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18
Q

Tech360 status when driving to a job location

A

en route

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19
Q

Tech360 status when you’re done with your day

A

end of day

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20
Q

Tech360 status that is system or user-generated status used when offline

A

offline

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21
Q

Tech360 status is an auto-generated status

A

logged on and unknown

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22
Q

Tech360 status when you’re at lunch

A

lunch

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23
Q

Tech360 status when you’re on a job

A

on job

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24
Q

Tech360 status when you’re in meetings

A

meeting

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25
Q

Tech360 automatic status for when you wrap up a job

A

wrap up

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26
Q

Tech360 status for CPE restocking, recycling, cleaning, vehicle maintenance, etc.

A

Tech Logistics

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27
Q

Tech360 status for scheduled training

A

training

28
Q

You can select only status options with a __ in the app’s status menu in the top right corner of your screen.

A

blue icon

29
Q

How do I view notes about my job (T360)?

A

Job Details > Notes

30
Q

How do I create a note(T360)?

A

Menu > Add Notes

31
Q

(T360)To search the Comcast knowledge database, tap the __ in the top right corner of the app and type what you’re looking for.

A

magnifying glass icon

32
Q

(T360)When is consent required?

A

When a customer orders new services or makes changes to existing services while tech is in the home

33
Q

(T360)How do I get a consent code?

A

If consent is required, the TSC agent will give you the 5-digit pin code verbally (over the phone).

34
Q

(T360)What do I do with a consent code?

A

Job Details screen > Menu > Customer Consent > Enter the consent code

35
Q

(T360)What if I’m not ready to issue a Repeat Trouble Call Credit?

A

If you need more time, you’ll be asked again when you close the job.

36
Q

(T360)How do I know if a Repeat Trouble Call Credit was issued?

A

Confirmation of the credit will be automatically written in the notes section of the account.

37
Q

(T360)How do I access my Message Inbox?

A

Main navigation bar at the bottom > Tasking icon > Enter Tech ID and TechNet Password (if accessing for the first time)

38
Q

Name the icons in the main navigation bar in T360

A

Home, Search, Job, Tasking

39
Q

Whats the name for build current T360 build 57.2.0

A

Casper (the Friendly Ghost)

40
Q

(T360)What info is on the Job Carousel

A 
customer’s address
account number
time frame
job type
job status
job number
41
Q

This counts how long you’ve been on lunch(T360)

A

event timer

42
Q

In T360 what is used for multifactor authentication

A

SSO(Single sign on) and VIP access

43
Q

where can you update your fulfillment center

A

in profile

44
Q

you can search for a customer in T360 with the following

A

address, actt, phone, drop tag

45
Q

what customer information is available under details in T360?

A 
Name
address
acct#
user accounts
phone number(s)
current balance
node info
drop tag
46
Q

what are the 3 tabs available once you select a job

A

details
health
history

47
Q

what are the sub categories under health tab?

A

MoCA
FM ingress
WiFi

48
Q

how can you display moca results?

A

list and grid

49
Q

a check mark indicates what status in T360

A

available

50
Q

a truck indicates what status in T360

A

En route

51
Q

a wrench indicates what status in T360

A

On job

52
Q

a coffee cup indicates what status in T360

A

break

53
Q

a hamburger indicates what status in T360

A

lunch

54
Q

a conference screen indicates what status in T360

A

meeting

55
Q

a graduation cap indicates what status in T360

A

Training

56
Q

a globe indicates what status in T360

A

Tech logistics

57
Q

a (door)arrow indicates what status in T360

A

logged on

58
Q

a flag indicates what status in T360

A

wrap up

59
Q

a circle w/2 diagnol lines indicates what status in T360

A

offline

60
Q

a question mark indicates what status in T360

A

unknown

61
Q

name for notes that can be seen or accessed by other departments

A

unified notes

62
Q

how long can you snooze the geofence message

A

5 minutes, snooze up to 3 times

63
Q

What app do you need to use vpn-less T360

A

VIP access

64
Q

(Tech360) techs are required to have an iDevice that supports what version iOS

A

iOS 10 or iOS 11

65
Q

search restrictions in T360

A

you can only search for customers in the prin your assigned to, and theres a limit per day(50?)

2018 MM (59 decks)

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