Active Listening Flashcards
(7 cards)
1
Q
What skills are active listening? (7)
A
Open, relaxed posture
Eye contact, looking interested
Nodding agreement
Show empathy
Clarifying
Summarising to show understanding of key points
2
Q
Importance of open, relaxed posture
A
- creates positive atmosphere
- helps service user feel secure and comfortable
- more likely to engage
3
Q
Importance of eye contact.
A
- shows a service user they are being listens to and service provider is paying attention
- shows needs and opinions are valued
4
Q
Importance of nodding in agreement.
A
- shows understanding and agreement
- service user will feel listened to and understood
- service user may engage more
5
Q
Importance of showing empathy.
A
- shows feelings are understood and respected.
- service user feels more able to express feelings without judgement.
6
Q
Importance of clarifying.
A
- means to check understanding that all information has been shared.
- questions are used to check details.
7
Q
Importance of summarising.
A
Service providers summarise what has been discussed at the end of interaction to check understanding and next steps.
