Rights Of Service Users Flashcards
(13 cards)
What are the 5 rights of service users?
Choice
Confidentiality
Consultation
Equal and Fair Treatment
Protection from Harm and Abuse
What is choice?
Giving the service user the choice between two or more options.
What are the benefits of choice to service user?
Feel valued
Feel empowered
Have their independence promoted
Feel in control of their own life
Increase Self - esteem
What is an example of choice in a health care setting?
This may be choosing between treatment options in the hospital which allows service user to feel in control.
What is confidentiality?
The right for service users to have medical records and personal information kept secure.
What information should always be stored securely and on a ‘need to know’ basis?
DOB
Address
Medical information
Treatments
Test results
What is consultation?
The process of discussing and allows a service user to be involved in the process of their own care and support.
How can consultation be done?
Asking user about their opinions.
Clarifying information.
Discussing what the service user’s needs and wants are.
What are the benefits to the service user of Consultation?
In control of decision making.
Feel valued
Feel respected
Feel listened too
Feel confident in care given to them
What is Equal and Fair Treatment?
All service users and care practitioners have a right to be safeguarded to reduce the risk to them of danger, harm and abuse.
What help is there to protect procedures?
DBS Checks
Risk Assessments
DSL (Designated Safeguarding Lead)
What is Protection from Harm and Abuse?
Involves providing everyone with the same opportunities, choices and care that meets their individual needs.
What is an example of Protection from Harm and Abuse? (2)
Allowing all residents in a care home to decide whether to join in an activity or not.
A child who is dyslexic, joining other children in class, but is supported with coloured paper.
