Imporatnce Of Effective Communication

Question 1

Reassurance (2)

Answer 1

• remove fear or doubts
• helps a service user feel secure and safe

Question 2

Feeling valued (2)

Answer 2

• opinions, beliefs and wishes are listened to and understood
• more likely to accept care, support, treatment offered

Question 3

Feeling respected (2)

Answer 3

• mutual respect can lead to trust and honesty
• service provider needs to encouragement and patience to develop respect

Question 4

Trust (2)

Answer 4

• trust has to develop between a service user and provider
• helps reduce fear