Bus. Mang. Ch 13

Question 1

Group

Answer 1

two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity

Question 2

team

Answer 2

small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable

Question 3

formal group

Answer 3

a group esablished to do something productive for the organization and is headed by a leader

Question 4

informal group

Answer 4

a group formed by people seeking friendship and has no officially appointed leader, although a leader may emerge from the membership

Question 5

cross-functional team

Answer 5

is staffed with specialists pursuing a common objective

Question 6

continuous improvement teams

Answer 6

consist of small groups of volunteers or workers and supervisors who meet intermittently to discuss workplace and quality related problems

Question 7

self-managed teams

Answer 7

groups of workers who are given administrative oversight for their task domains

Question 8

forming

Answer 8

the process of getting oriented and getting acquainted

Question 9

storming

Answer 9

the emergence of individual personalities and roles and conflicts withing the group

Question 10

norming

Answer 10

conflicts are resolved, close relationships develop, and unity and harmony emerge

Question 11

group cohesiveness

Answer 11

a “we” feeling binding group members together

Question 12

performing

Answer 12

members concentrate on solving problems and completing the assigned task

Question 13

adjourning

Answer 13

members prepare for disbandment

Question 14

division of labor

Answer 14

the work is divided into particular tasks that are assigned to particular workers

Question 15

social loafing

Answer 15

tendency of people to exert less effort when working in groups than when working alone

Question 16

roles

Answer 16

socially determined expectations of how individuals should behave in a specific position

Question 17

task role (task oriented role)

Answer 17

consists of behavior that concentrates on getting the teams tasks done

Question 18

maintenance role (relationship oriented role)

Answer 18

consists of behaviors that fosters constructive relationships among team members

Question 19

norms

Answer 19

general guidelines or rules of behavior that most group or team members follow

Question 20

cohesiveness

Answer 20

tendency of a group or team to stick together

Question 21

groupthink

Answer 21

a cohesive groups blind unwillingess to consider alternatives

Question 22

conflict

Answer 22

a process in which one party perceives that its interests are being opposed or negatively affected by another party

Question 23

negative conflict

Answer 23

conflict that hinders the organizations performance or threatens its interests

Question 24

constructive conflict

Answer 24

which benefits the main purpose of the organization and serves its interests

Question 25

personal conflict

Answer 25

defined as interpersonal opposition based on personal dislike, disagreement, or differing styles

Question 26

programmed conflict

Answer 26

designed to elicit different opinions without inciting peoples personal feelings

Question 27

devil's advocacy

Answer 27

the process of assigning someone to play the role of critic

Question 28

dialectic method

Answer 28

the process of having two people or groups play opposing roles in a debate in order to better understand a proposal